COBRA Generalist

Employee Benefits Corporation is proud to be a 100% employee-owned company
, which means each and every one of our team members is personally invested in the success of our clients and the company.
We hire passionate team members to embody the level of commitment required to meet and exceed expectations - for our customers, for our company, and for our community. At EBC, you will have the opportunity to learn the fundamentals of the business and industry, regularly provide feedback through town halls and surveys, and feel empowered to collaborate with employees from across the organization on cross-functional committees and initiatives.

We strive for a supportive and inclusive environment where every employee feels welcome, no matter their personal or professional backgrounds. Learn more about our culture and values straight from some of our team members.

Position: COBRA Generalist

Location: Wisconsin

Job : 396-1469

# of Openings:1

Employee Benefits Corporation is hiring a
COBRA Generalist. The COBRA (Consolidated Omnibus Budget Reconciliation Act) Generalist performs a variety of administrative tasks to support the day-to-day operations of the COBRA team. Specific tasks include entering, updating and verifying data in our benefit administration system and ensuring the accuracy, timeliness and regulatory compliance of work. This position also assists with preparing correspondence and maintaining benefit enrollment records.

This person may work in our Middleton, WI office, fully remote from their home office (Wisconsin locations only), or a combination of the two depending on availability.

Employee Benefits Corporation (EBC) is a trusted, national third-party administrator with decades of experience delivering consumer-driven benefit solutions. We combine deep industry expertise and exemplary service with a bold vision for the future - where technology is thoughtfully applied to enable an intuitive user experience and elevate how consumers engage with their benefits.

• Prepare and send eligibility records to insurance carriers as directed by regulation and corporate standards
• Process all COBRA forms for individual participants with a high degree of accuracy
• Maintain and update benefit administration system with account changes
• Manage and respond to emails in the COBRA helpdesk to maintain service level agreements while providing exceptional customer service
• Administer open enrollment audits to ensure accounts have been set up correctly
• Set up new client demographics and account profile information
• Process entry level rates for COBRA contracts
• Process entry level participant takeover accounts and provide support for takeover checklists as needed
• Process various accounting functions such as manual payments and refunds
• Facilitate the resolution of service issues in a professional manner
• Perform outbound carrier calls to assist in reinstating coverage
• Maintain, update and proactively manage CRM database, documenting each client interaction and action item in a proactive, compliant manner and in adherence to department standards

• High School diploma or equivalent
• One year of previous related administrative experience in a corporate setting
• Demonstrated exceptional attention to detail
• Strong organizational and time management skills with proven ability to multi-task in a high paced environment
• Proven ability to adapt to changing business software applications and processes
• Demonstrated excellent verbal and written communication skills
• Basic proficiency with Microsoft Excel, Word and Outlook
• Basic proficiency with database navigation

• Experience working with COBRA and tax advantaged benefit plans
• Experience using CRM platforms and workflow management systems

• A welcoming, collaborative team culture where every voice matters
• A culture built on clarity, empathy, and continuous improvement
• Continuous learning and career development to help you grow as we invest in future-ready solutions and seamless user experiences
• Flexible work options designed to support a healthy work-life balance

EBC has a culture of generosity…