Outpatient Clinic Clerk​/Receptionist

JOB REQUIREMENTS:

Performs receptionist and general clerical work under

basic supervision, while also exercising independent judgment in

transactions with the public. Responsible for patient appointment

scheduling, and answering and redirecting incoming calls, requiring

familiarity with departmental programs, operations, and agency staff.

Processing medical records, compliance standards, data processing,

receiving the public and providing customer service is all included in

this position. Essential Duties Schedules and manages patient

appointments using an electronic health record, as instructed, and

maintains appropriate records. Utilizes judgment based on provider

preferences. Acknowledges and greets clients/visitors as they arrive,

directing them and providing information. Notifies appropriate staff

person when a client/visitor has arrived and/or is waiting for an

appointment. Maintains a professional and friendly demeanor with all

internal and external customers, clients, and staff members. Maintains

the confidential nature of client and business information, records and

documents per departmental standards and State/Federal Confidentiality

Laws. Answers incoming phone calls and inquiries of a general nature or

refers inquiries to the proper staff member or department. Receives

and/or relays messages to proper department or employee, either in paper

or electronic format depending upon the information. Assists with

requesting records and the patient intake process. Scans paper records

to the electronic health record, making sure there is attention to

detail with correct program selection and naming conventions. Coordinate

client services to make sure there is continuity of care. If applicable,

receives payments, issues receipts and accounts for monies handled.

Performs data entry of agency/departmental information. Obtains

information from public, clients and/or staff members for completion of

forms and documents. Ensures regulatory compliance with forms,

documents, and medical records. Maintains computer information

system(s), especially Client data and demographics. Develops and

maintains files according to departmental standards. Prepares office for

business and closes office on a daily basis. Utilizes word processing

systems to prepare correspondence, memorandums, lists, reports, and

other documents. Assists with various projects and programs as needed.

Maintains a clean, safe and organized working environment. Attends

in-service training and meetings, as required and necessary to carry out

responsibilities of the position.

While performing the duties of this job, the employee will be exposed to normal office

conditions and usual office equipment such as telephone, personal

computer, printers/copiers, reports and files. Lifting 20 pounds maximum

with frequent lifting and/or carrying of objects weighing up to 10

pounds. Extended periods of sitting; intermittent standing and walking.

Using hand(s) for single grasping, fine manipulation, pushing and

pulling, and operating controls. Frequent bending, twisting, squatting;

occasional reaching. Communicating verbally in a clear manner.

Distinguishing sounds at various frequencies and volumes. Distinguishing

people, objects and written materials at varied distances under a

variety of light conditions.

Brown County is an E-Verify employer.

Knowledge of general office practice, procedures, and customer service

principles Knowledge of electronic health record (EHR) systems is

Preferred Knowledge Of HIPAA Requirements And Applicable State And
federal confidentiality laws Proficient skill in Microsoft Office and

other standard office software Ability to communicate effectively and

professionally both verbally and in writing. Ability to…