Administrative Support Specialist

About the Role

Employee Benefits Corporation is hiring for an Administrative Support Specialist I. The Administrative Support Specialist I provides administrative and office support across a variety of department. This role assists with key office functions, facilities, etc.

This is a full-time office based position in Middleton, WI.

Employee Benefits Corporation is a trusted, national third-party administrator with decades of experience delivering consumer-driven benefit solutions. We combine deep industry expertise and exemplary service with a bold vision for the future—where technology is thoughtfully applied to enable an intuitive user experience and elevate how consumers engage with their benefits.

• Open, sort and distribute daily checks received and assist with opening daily incoming mail
• Scan, save, route and prepare documents/forms for processing and filing
• Sort and/or collate COBRA disbursements and other mailings on a regularly scheduled basis
• Manage shipping logistics by preparing accurate shipping labels, tracking outgoing and return shipments, and ensuring timely drop-off of packages at Fed Ex location
• Run and maintain reports and update tracking systems for Medicare Advantage clients
• Anticipate and execute regularly scheduled outgoing mailings or emails batches in the form of statements, reports and letters and enrollment material requests
• Monitor, distribute and process assigned tasks in CRM and Office Support Help Desk
• Maintain and oversee office supplies, postage and shipping materials
• Ensure proper functioning of mailroom equipment by performing daily cleaning and coordinating scheduled maintenance with vendors
• Process employee address changes and returned mail as needed
• Process participant account updates requested on claim forms
• Daily cleaning of employee breakroom, stocking supplies, emptying dishwasher, etc.
• Occasionally transport packages or catering orders using personal vehicle

• High School diploma or equivalent
• Two years administrative support experience in a corporate setting
• Basic proficiency with Microsoft Word, Excel and Outlook
• Possession of valid driver’s license and access to a reliable personal vehicle for occasional mail, package or catering pickups
• Strong organizational skills and attention to detail
• Demonstrated effective written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Ability to maintain discretion and confidentiality in all aspects of position
• Ability to lift and carry packages, boxes and office supplies weighing up to 50 pounds
• Ability to stand for extended periods, up to six hours in an eight-hour day
• Frequent standing, walking, bending, stooping, and reaching throughout the workday
• Ability to push and pull carts loaded with mail, food or packages across varied surfaces
• Ability to climb or stoop to access storage shelves or supply cabinets
• Ability to reach in all directions and bend/stoop to store and retrieve files, use telephone, calculator, computer and other office equipment
• Capacity to perform repetitive tasks such as scanning, sorting, and collating documents and mailings

• Familiarity with CRM systems, in particular Microsoft Dynamics 365.
• Previous experience working with COBRA and tax advantaged benefit plans
• Experience with office equipment, such as copiers, fax machines, and printers

• A welcoming, collaborative team culture where every voice matters
• Competitive pay and comprehensive benefits, including employee ownership
• A culture built on clarity, empathy, and continuous improvement
• Continuous learning and career development to help you grow as we invest in future-ready solutions and seamless user experiences
• Flexible work options designed to support a healthy work-life balance