Cargo Claim Representative

Job Overview

As a Cargo Claim Representative, you will support multiple Koch and external businesses by managing, negotiating, and resolving cargo claims. You’ll maximize recovery dollars through effective communication and relationship-building with carriers, providing exceptional service and driving timely claim resolution. Your work will directly contribute to business results by optimizing claim processes and fostering continuous improvement.

Join a dynamic, principle-driven team that owns the full cargo claim process for our carrier partners. We are passionate about recovery for our customers, using fact‑based attention to detail to resolve claims efficiently and fairly. We value collaboration, open communication, and continuous improvement. We always seek better ways to maximize recoveries and create mutual benefit. Our team thrives on accountability, supports each other’s development, and uses data‑driven insights to identify trends and drive results.

• Drive claim resolution through assessment of facts and fact‑based negotiations.
• Conduct meetings and phone calls with carriers that focus on maximizing recovery.
• Follow escalation processes for both customers and carriers to avoid stalling.
• Recommend settlement strategies for claims with potential shared liability.
• Monitor reports and metrics to drive data‑driven insights, identify trends or opportunities for improvement.
• Meet or exceed performance metrics set by management.

• Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook.
• Experience working in cross‑collaboration with multiple internal and external teams.
• Experience working with customers.

• Experience in cargo claim management or logistics or transportation operations.
• Familiarity with transportation claims law and carrier Motor Service Agreements.
• Experience using claims management systems (e.g., My Easy Claim or equivalent).
• Experience engaging in carrier meetings.
• Experience implementing process changes to drive continued scalability.
• Conducting measurements and tracking recovery rates to identify gaps for optimization.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

KBX Logistics, a Koch company and global leader in transportation, offers world‑class, technology‑driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data‑driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost‑effective and reliable supply‑chain solutions.

For more information on KBX, visit

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength – focusing on overall well‑being so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please  for additional information. (For Illinois E‑Verify information , aquí, or tu).