Cargo Claim Representative

Your Job

As a Cargo Claim Representative, you will support multiple Koch and external businesses by managing, negotiating, and resolving cargo claims. You'll maximize recovery dollars through effective communication and relationship-building with carriers, providing exceptional service and driving timely claim resolution. Your work will directly contribute to business results by optimizing claim processes and fostering continuous improvement.

Join a dynamic, principle-driven team that owns the full cargo claim process for our carrier partners. We are passionate about recovery for our customers, using fact-based attention to detail to resolve claims efficiently and fairly. We value collaboration, open communication, and continuous improvement. We always seek better ways to maximize recoveries and create mutual benefit. Our team thrives on accountability, supports each other's development, and uses data-driven insights to identify trends and drive results.

• Drive claim resolution through assessment of facts and fact-based negotiations.
• Conduct meetings and phone calls with carriers that focus on maximizing recovery.
• Follow escalation processes for both customers and carriers to avoid stalling.
• Recommend settlement strategies for claims with potential shared liability.
• Monitor reports and metrics to drive data-driven insights, identify trends or opportunities for improvement.
• Meet or exceed performance metrics set by management.

• Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook.
• Experience working in cross collaboration with multiple internal and external teams.
• Experience working with customers.

• Experience in cargo claim management or logistics or transportation operations.
• Familiarity with transportation claims law and carrier Motor Service Agreements.
• Experience using claims management systems (e.g., "My Easy Claim" or equivalent).
• Experience engaging in carrier meetings.
• Experience implementing process changes to drive continued scalability.
• Conducting measurements and tracking recovery rates to identify gaps for optimization.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions.

For more information on KBX, visit  At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement,…