Senior Client Solutions Specialist - Breakthrough

POSITION SUMMARY

The Senior Client Solutions Specialist is a strategic leader who drives measurable impact through high-level client engagement, solution design, and mentorship. Operating with independence and strategic insight, the role leads complex client engagements, mentors junior team members, and contributes to the evolution of service offerings and internal processes. The Senior CSS engages in client-facing discussions and internal project work, coaching and supporting team members with client work, while not being responsible for all operational tasks.

This role is open to work on‑site in Green Bay or remote/hybrid options based on relevance of candidate experience.

• Serve as a strategic advisor to clients, presenting complex ideas and influencing decision‑making. Leads strategic discussions and presents complex ideas with influence, adapting communication style for executive audiences.
• Communicate clearly and persuasively with senior leadership, clients, team members, other industry experts, and foster positive and productive relationships internally and externally.
• Demonstrate strong critical thinking and scenario assessment skills to evaluate situations, ask the right questions, and determine appropriate actions without prior knowledge of a client’s network.
• Incorporate project management practices, including developing timelines, creating project plans, and proactively escalating risks to ensure successful delivery and alignment with objectives.
• Develop and execute project plans for client engagements. Create detailed project plans, including timelines, budgets, and resource allocation, and oversee their execution to ensure projects are completed on time, within budget, and to the desired level of quality.

• Drive benchmarking, best practice initiatives, and process improvements across client portfolios.
• Contribute to solution, tool development, and input to product development through structured problem‑solving, data analysis, and opportunity identification.
• Research industry trends, best practices, and relevant frameworks to provide guidance and insights, and establish oneself as an industry expert through speaking engagements and industry associations.
• Apply analytical tools and frameworks as appropriate to the domain (e.g., sustainability, logistics, supply chain).
• Manage and mitigate risks and challenges, proactively identifying and developing contingency plans to keep projects on track.
• Provide support to business development teams on new opportunities in the sales pipeline where subject‑matter expertise can advance the outcome of sale.

• Design scalable solutions that anticipate future client needs and market trends, contributing to solution and tool development through structured problem‑solving and data analysis.
• Mentor others in communication best practices, fostering clarity and confidence in client interactions.
• Collaborate effectively with internal teams and contribute to a positive team environment by providing guidance and mentorship.
• Lead innovation efforts and introduce new methodologies and technologies to enhance delivery, including participating in User Acceptance Testing.
• Mine opportunities to drive automation and efficiency through process improvements, creating and refining tools such as SOPs and training guides, and autonomously lead efforts to optimize processes.

• Live the company values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
• Champion continuous improvement and quality control efforts to identify opportunities for innovation and process enhancement.
• Continuously learn and develop professionally.
• Support corporate safety, government compliance, and all other company policies and procedures.
• Perform other related duties as required and assigned.

Required:

• Bachelor’s degree or relevant experience in a relevant field (e.g., Supply Chain, Sustainability, Logistics, Business, or related discipline) or equivalent relevant work experience.
• 4+ years of professional experience in the relevant domain (advising, logistics, sustainability,…