Child Support Specialist

Job Requirements

Perform complex legal work to establish and enforce child and medical support orders following administrative codes and statutory guidelines. Communicate and coordinate with partnering agencies which provide case management, employment-oriented services and parenting activities to noncustodial parents. Monitor and track referrals to partnering agencies. Prepare and submit reports to evaluate the effect of employment service provision on the reliability of child support.

Determine and negotiate appropriate level of support, liability of medical support, payment on costs and payment on arrears in compliance with state and federal regulations. Determine appropriate parties in court actions. Enter and maintain case and participant information into KIDS statewide computer system; maintain worklist items in KIDS. Interview participants in child support cases. Perform searches to locate absent parents.

Prepare cases for court and assist in the preparation of legal action. Determine and execute administrative enforcement of child support obligations. Prepare and file legal documents such as summons, petitions, affidavits, remedial contempt papers, motions, warrants, and orders for appearance. Collect, analyze and interpret data. Prepare, complete and submit reports in a timely manner. Monitor cases to determine changes affecting liability or ability of non‑custodial parents to make child support payments and the ability to obtain and maintain medical support.

Initiate interstate actions with other states for the establishment and enforcement of child and medical support orders. Assist other states according to Uniform Interstate Family Support Action (UIFSA) guidelines. Monitor cases for child support payments. Determine next step action to enforce child and medical support orders. Schedule appointments and court hearings for various child support program actions. Initiate requests to terminate public assistance benefits for non‑cooperative program participants.

Make appropriate referrals to various Human Services departments (including Economic Support, Child Protection and fraud), mediation and Clerk of Courts. Coordinate employment‑oriented and parenting referrals with numerous partnering agencies. Monitor and track progress of participants and report findings. Form collaborations with community agencies and identify ways to educate the general public about child support services. Participate in public speaking engagements.

Request guardian ad litem appointments. Perform related functions as assigned.

• Knowledge of general office procedures.
• Knowledge of simple bookkeeping practices and the ability to make arithmetic calculations.
• Knowledge of and ability to utilize a computer and the required software.
• Considerable knowledge of terms and forms used in legal discourse, procedures and documents.
• Ability to prioritize and categorize child support enforcement cases.
• Ability to examine and appraise documents and files for determining any required actions as it relates to job function.
• Ability to understand and follow complex oral and written instructions.
• Ability to obtain required information by interviewing individuals.
• Ability to type at a minimum rate of 40 net words per minute.
• Ability to answer inquiries and complaints effectively and maintain competence in stressful situations.
• Ability to learn and apply the specialized knowledge and skills of the department, including locating absent parents.
• Ability to utilize a variety of office equipment.
• Ability to accept responsibility and exercise independent judgment within the scope of defined duties and responsibilities.
• Ability to establish and maintain effective working relationships with staff and the public.
• Ability to communicate effectively both orally and in writing.
• Ability to work and understand a complex data system (KIDS).
• Ability to plan and organize duties and responsibilities.
• Ability to work the required hours of the position.

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