Business Customer Care Representative

Business Customer Care Representative

Hours:

9:30am - 6pm

Welcome to a better way, an authentic way. Welcome to Nature's Way.

We believe that nature is the best way to holistic health, and it should be available to everyone.

When we help people live healthy lives, we build a happier, healthier world for everyone.

How we go about our work drives TRUST in who we are, what we do, and the products we produce.

• Our products to be the gold standard
• Our words to be true
• Our claims to be honest,
• Our actions to have integrity.

And we've been leading the way since 1969.

The Business Customer Care Representative is responsible for delivering front-line support to internal and external customers in the Health Food Store channel and for managing customer relationships across various communication channels. Additionally, this role may serve as a backup for the Integrative and Consumer Customer Care teams.

• Assists sales managers and retail accounts with order entry, returns, new account activation, inquiries, general support, and account maintenance. This includes working with and communicating pricing and promotions.
• Provides exceptional customer service to internal and external customers through consistent and professional communication across all channels, including phone, chat, fax, and email.
• Adheres to required legal and regulatory instructions for all communications.
• Develops and maintains strong internal and external customer relationships.
• Responsible for accurate, efficient, and thorough processing of all assigned interactions.
• Reviews orders for compliance related to pricing, discounts, item numbers, etc. Identifies price discrepancies and works with the account and sales managers to resolve them.
• Reviews applications for new accounts to determine eligibility. Facilitates account activation for qualified applicants.
• Identifies, addresses, and resolves all issues thoroughly and efficiently.
• Responsible for adhering to all company and department processes, procedures, and policies.
• Accountable for meeting the established goals/metrics in all areas, such as interaction handling and adhering to processes and procedures.
• Fosters a collaborative team environment by demonstrating flexibility and maintaining a positive attitude.
• Exhibits a strong understanding of the tools and technologies used for daily tasks. This includes systems that support order and return processing, promotions, interaction documentation, and the Contact Center software used to manage calls, chats, and emails.
• Supports the Consumer and Integrative teams by providing back-up coverage when needed.

• Ability to work independently and with a team and make decisions quickly and logically.
• Excellent organization and communication skills.
• Must possess a willingness and ability to learn.
• Must adapt well to change.
• Must possess the ability to interact with others efficiently, professionally, and diplomatically.
• Must be detail oriented.

High school diploma or equivalent (GED) and one to two years of customer service experience required.

Medical Option to select either a PPO plan or one of 2 high‑deductible medical plans that includes a company contribution to your personal health savings bank account.

Dental Delta Dental PPO & an option to select an enhanced dental plan.

Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage.

Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.

401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit‑sharing contribution is also made to employee accounts if the company meets its annual targets.

You’ll also enjoy a variety of other benefits that support your long‑term health and wellness:

• Company provided short-term & long-term disability
• Life and AD&D insurance
• Flexible spending accounts
• Voluntary critical illness & accident coverage
• New parent phase‑in program & paternity leave
• Educational assistance reimbursement
• Product discounts & a…