Customer Experience & Office Operations Specialist

Customer Experience & Office Operations Specialist

Green Bay, WI | Full-time | $19–$25/hr

Wenz Furniture is a locally owned furniture and design company focused on creating exceptional customer experiences from the moment a customer walks in our door to the day their furniture is delivered and enjoyed in their home.

We are looking for a highly organized, thoughtful, and proactive person to join our office team.

This role is ideal for someone who enjoys helping people, solving problems, and keeping systems running smoothly behind the scenes.

If you’re the kind of person who naturally takes ownership, follows through on details, and enjoys bringing order to busy environments, you will likely thrive here.

The best people in this role tend to be:

• Patient and calm when working with customers
• Highly organized and detail oriented
• Comfortable using computers and learning new systems
• Good listeners who focus on understanding what a customer really needs
• Proactive and able to follow through without constant reminders
• Flexible and open to learning and growing with the team

Previous experience in customer service, office coordination, administration, or service management is helpful but not required.

Our team operates around a few simple principles:

• Gratitude – We appreciate our team, our customers, and the opportunity to serve.
• Proactive Performance – We take initiative and move things forward.
• People First – Relationships matter.
• Ownership – We take responsibility for our work and follow through.
• Adaptability – We stay flexible and solution-focused.
• Contribution – We show up to serve our customers, fellow team members, and community.
• Elevate the Standard – We continually raise the bar and pursue excellence in all we do.

We look for people who align naturally with these values.

We are a small, tight-knit team where every role matters.

Your work will directly impact our customers’ experience and help our team operate smoothly.

If you enjoy meaningful work, steady environments, and being part of a team that values people and taking ownership to get results, we’d love to meet you.

This position is the operational hub between our sales team, customers, and service department.

You will help ensure orders are entered correctly, customer concerns are handled with care, and service issues are resolved quickly and professionally.

Your typical responsibilities will include:

Customer Service & Service Coordination

• Communicating with customers regarding product questions or service needs
• Creating and managing service tickets
• Coordinating repairs, replacements, or follow-up with vendors
• Tracking open issues to ensure they are fully resolved

Sales & Order Support

• Entering customer sales orders accurately into our system
• Reviewing order details for accuracy
  
  Supporting our sales team with order processing

Office Operations

• Answering incoming calls and directing requests
• Assisting customers who reach out with questions or concerns
• Helping maintain internal reports and operational tracking

This role requires someone who can manage multiple tasks, stay organized, and follow through consistently.

• $19 – $25 per hour depending on experience
• Paid Time Off
• 401k eligibility
• Employee furniture discount
• Monthly scheduling for predictable work-life balance

There is also opportunity for growth within the company as we continue to expand.