PT Customer Service Assoc w

Job Requirements

Bank of Luxemburg is hiring a part-time Customer Service Associate to work 20-25 hours per week, including rotating Saturday mornings per month.

Part-time employees are eligible for health, dental, and vision insurance the first of the month following hire.

As an employee of the Bank, you support the company culture and mission statement to `"Have a Positive Impact on People’s Lives"`.

The role involves greeting customers appropriately, processing transactions promptly and accurately, recognizing sales opportunities, referring business accordingly, and thanking each customer by name.

A. Process teller transactions:
Process savings, checking, and time deposit transactions.

B. Process customer loan payments, safe-deposit box payments, savings bond redemptions, and cash advance requests.

C. Issue personal money orders and cashier’s checks.

D. Balance and verify cash drawer.

E. Wrap coin and currency.

F. Assist with the processing of daily imaging.

G. Assist with maintaining branch ATM/ITM machine.

H. Perform branch opening and closing duties.

I. Maintain postage stamp inventory.

J. Order checks and deposit tickets for customers.

K. Assist customers with imaging research and balancing accounts.

L. Identify and report potential fraudulent customer activity.

M. Follow appropriate bank policies, procedures and regulatory compliance when completing transactions.

N. Evaluate and place holds when necessary for transactions.

O. Add and perform maintenance on customer and non-customer information profiles.

P. Assist with customer safe-deposit box access.

Q. Assist with EFT card travel alerts, online banking, and 24-hour banker inquiries.

• Promote products and services of the Bank including deposits, loans, and investment services.
• Refer interested customers to appropriate departments.
• Answer customer inquiries regarding new and existing accounts.
• Attend training and sales meetings as assigned.

• Answer incoming phone inquiries and transfer to appropriate personnel if necessary.
• Greet branch customers promptly, answer inquiries and direct them to the appropriate personnel.

• Strong people skills, cash handling, problem solving, and previous customer service skills desired.
• Must be detail oriented, organized, and able to handle multiple tasks.
• Able to handle confidential information and positively represent the company.