Senior Customer Service Representative

Senior Customer Service Representative

Schneider is seeking a Senior Customer Service Representative in XXXCity. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. Responsibilities include monitoring customer freight and proactively identifying potential issues to improve efficiency. The role also involves using reports, dashboards, and technology to analyze service issues and trends to determine solutions.

Collaboration with leaders, teams, and customers, as well as maintaining and developing customer relationships, are key components of this position.

Skills and qualifications include having a high school diploma or GED, 1 to 2 years of customer service experience preferred, the ability to manage multiple priorities, and strong written and oral communication skills.

Pay and benefits include medical, dental, and vision insurance, company-paid life insurance, a 401(k) savings plan with company match, paid time off and paid holidays, a results-based incentive pay program, and tuition reimbursement.

Schneider's inclusive culture embraces and seeks out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience, and background. This diversity and openness ensure all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking, and cultivates leadership.