Planning Coordinator

Position

Planning Coordinator

WHS 6:30am–2:30m, Monday-Friday

Starting Pay: $23.25 per hour.

AM Shift Weekend differential of $1.00/HR for Saturday and Sunday shifts worked.

The core responsibilities of this role include maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

• Records and maintains account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Experience with in a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Ability to work in a fast-paced, customer-centric team environment.

• High School Diploma or Equivalent
• Six months to one year customer service experience, preferred
• Six months to one year data entry experience, preferred
• Six months to one year experience generating reports, preferred
• Six months to one year database experie

• Affordable medical, dental, and vision coverage available beginning on day one for transitioning team members. Newly hired associates are eligible for benefits after 30 days.
• Generous PTO program for all associates
• Flexible Attendance program with opportunity to earn additional monthly $$ for good attendance
• 401(k) with generous company match
• Tuition reimbursement program
• Employee Discount programs
• Excellent training and career advancement opportunities

Provides to the customer product, service and transit information while processing orders and resolving any product and service issues. Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process.

Our Organization is an equal opportunity employer.