Client Care Associate

Client Care Associate# Client Care Associate Hobart, WI 54155## Overview Category Customer  Service## Description
*
* Job Title:

Client Care Associate
***
* Location:

Green Bay, WI (Hybrid)
**** Department:
Client Care
***
* Reports To:

Manager of Client Care
**** Company:
Forever, Inc. (********)
**** About FOREVER
** At FOREVER, we help families and individuals save, organize, and share their precious memories – for generations.  As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories.  We’re on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.
** About the Role
** FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan and Historian TM), and document interactions using tools like Zendesk.

The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

--
- ** Key Responsibilities
*** Deliver exceptional client support across phone, email, and chat channels
* Troubleshoot software and service issues across web, mobile, and desktop applications
* Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
* Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
* Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
* Contribute to usability testing and continuous improvement initiatives
* Responsible for all other duties as assigned.## Qualifications
* Secondary Education preferred, but not required.
* 3+ years of experience working in an inbound and/or outbound call center environment.
* Proficiency with customer support ticketing systems and live chat platforms.
* Strong verbal and written communication skills.
* Excellent organizational and time management abilities.
* Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.
** You’ll Thrive at FOREVER If You...
*** Care deeply about helping people preserve and share their precious memories and stories.
* Are results-oriented, data-savvy, and proactive in solving challenges.
* Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
* Want to grow your management and leadership skills in a high-impact role with a growing company.
* Appreciate a balance of strategic thinking and tactical execution.
** What You’ll Love About Working at FOREVER:
*** Mission-driven culture with meaningful impact on families around the world.
* Direct collaboration with senior leaders.
* A high-ownership, critical role in a growth-stage tech company.
* Competitive salary, benefits, and opportunities for advancement.
* A collaborative, values-driven team with a very highly connected remote workforce.
** Job Details:**
* ** Schedule**:  Monday – Friday 9 am – 6 pm CST plus 1-2 weekends/month (9 am – 5 pm shift)  + When working on weekends, you will be given 2 week days off that week.
* ** Compensation**: $17.00/hour + based on experience
#J-18808-Ljbffr