Customer Service Specialist

Job Description Client Service Specialist - Join Our Team at Kesslers Diamonds!

Location: Madison, WI
Job Type: Full-Time

At Kesslers Diamonds
, we're more than a jewelry store—we're a team of passionate, dedicated people who love creating unforgettable experiences for our clients. If you thrive in a collaborative environment and enjoy going the extra mile for customers, we want to meet you!

• 100% Employee-Owned Company – Your success is our success!
• A fun, family-like atmosphere built on respect, teamwork, and open communication.
• A culture that promotes work-life balance and personal growth.
• Competitive benefits package and generous employee discount
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As a Client Service Specialist
, you'll play a key role in delivering exceptional service and ensuring smooth store operations. Your responsibilities will include:

• Greeting clients and providing outstanding customer service.
• Handling transactions accurately using our point-of-sale system.
• Managing inventory and processing special orders and repairs.
• Answering phones and directing calls to the right team member.
• Receiving and sorting shipments, communicating details to the team.
• Collaborating with teammates to solve problems and ensure client satisfaction.
• Performing other duties as needed to support the store.

• High School Diploma or equivalent.
• 1-2 years of experience in customer service or office support.
• Strong interpersonal and communication skills.
• Proficiency with computers and ability to multitask.
• Comfortable working independently and as part of a team.
• Positive attitude and a desire to have fun every day!

• Ability to stand, walk, and sit for extended periods.
• Frequent use of hands for handling and reaching.
• Occasionally lift/move up to 35 lbs.

Join a company that values its people and makes a difference in the lives of customers and employee-owners alike.

Kesslers Diamonds is an equal opportunity employer committed to diversity and inclusion. We appreciate all applicants, but only those selected for further consideration will be contacted.