Customer Solutions Specialist, Supply Chain

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution-motivated individual to join our Customer Service team.

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution-motivated individual to join our Customer Service team.

The Customer Solutions Specialist, Supply Chain is a strategic partner, problem solver, and connector across the supply chain. This role goes beyond transactional order management by proactively creating value, anticipating customer needs, leveraging data and insights, and collaborating across functions to deliver seamless, reliable, and innovative supply chain solutions that strengthen long-term partnerships. As Customer Solutions continues to evolve, successful team members will demonstrate curiosity and adaptability in using data, automation, AI-enabled capabilities, and emerging technologies to simplify work and create value.

The Customer Solutions Specialist serves as the primary interface between customers and internal partners across the end-to-end supply chain. This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth. The role is primarily focused on customer account management and order-to-cash execution, while also dedicating meaningful capacity to using data, automation, self-service solutions, and AI-enabled capabilities to simplify work, improve business outcomes, and create value for customers and the company.

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery, and napkins. We provide a range of products featuring well-known brands such as Compact®, Sof Pull®, Brawny® Industrial™, Dixie®, EnMotion®, and Smart Stock® to various market segments. For more information about GP Professional, please visit

• Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers.
• Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance.
• Provide timely, high-quality support across phone, email, and digital platforms, including Salesforce® and ERP systems, communicating clearly on status, tradeoffs, and next steps.
• Manage and prioritize work across daily execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals.
• Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk while protecting customer service.
• Manage delivery and supply inquiries with proactive visibility, effective escalation, and customer-ready communication supported by facts and insights.
• Collaborate across Sales, Operations, Transportation, Planning, and Finance to solve complex service issues, communicate risks and recommendations, and influence outcomes.

• Leverage data, automation, self-service solutions, and emerging technologies to identify opportunities that improve customer experience, productivity, and business outcomes.
• Use approved AI harnesses and digital assistants, such as Copilot or future platforms, to support knowledge of access, communication, problem solving, and routine work while maintaining data integrity, privacy, and…