Library Service Associate; LTE - Weyers-Hilliard Branch Job Green Bay area,Wisconsin USA,Education / Teaching

Position: Library Service Associate (LTE) - Weyers-Hilliard Branch

This limited term employment is expected to last through December 31, 2026.

All applicants must submit BOTH a resume AND a cover letter to be considered.

Library Service Associates connect customers to library resources, services, and programs. They assist customers with various circulation tasks as well as troubleshoot patron issues, and answer basic research questions. They ensure a safe and welcoming environment and provide quality programming. Library Service Associates work under the general supervision of Librarians and Managers.

Typical Schedule

Mondays, Tuesdays, Wednesdays & Thursdays: 9:00 am – 1:00 pm
Fridays: 1:00 pm – 5:00 pm (preferred) (9:00 am – 1:00 pm as an alternate option)

Responsibilities

Assist customers with using the Library

Greet customers in a friendly and professional manner
Meet customers’ needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
Recommend materials based on customer preferences and knowledge of the collection
Assist customers in finding specific items on shelves
Perform customer service for library accounts, as well as checking materials in and out
Provide help with library technology such as public computers, the Library catalog, and digital resources

Conduct the day-to-day operations of a department or branch

Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.
Maintain orderly and attractive collections and withdraw items as appropriate
Assist with training and monitoring the work of other Library employees and volunteers
Submit statistics and other reports of library services

Support the mission and strategic goals of the Library

Develop, promote, and implement events and programs under the guidance of manager and provide programming support for other Library employees
Implement system-wide programs such as annual summer reading programs
Promote library programs, resources, and services to customers
Assist with large‑scale projects and events
Serve on system-wide committees as assigned or required
Attend and participate in staff and departmental meetings, as well as training sessions
Recruit and coordinate the work of library volunteers
Perform other related duties as needed or assigned

Education and Experience

Associate Degree, two years of college or university, or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities

Demonstrate basic knowledge of library operations, services and materials

Effectively administer Brown County Library policies and procedures

Assess users’ needs and provide consistently exceptional customer service

Complete closing duties, including clearing and securing the building

Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary

Make presentations to varying sized groups of youth and adults

Effectively coordinate and direct the work of others

Maintain a calm demeanor under stressful or unsettling circumstances

Demonstrate strong verbal and written communication skills

Perform accurate cash handling and create deposits

Represent the Library in a responsible, professional and trustworthy manner

Establish and maintain cooperative and courteous working relationships with staff and the public

Work independently with minimal supervision

Appropriately multitask and prioritize

Work efficiently while paying close attention to detail

Follow detailed verbal and written instructions

Meet the flexible scheduling needs of the Library

Adapt to changes in the work environment

Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio‑visual equipment, word processing, and email

Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system

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