Internal Aftermarket

About Us

BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

The Aftermarket Technical Support position supports the entire aftermarket business (parts, modifications, and field service) with legacy parts investigation, identification, obsolescence resolution and ERP migration support.

• Utilize various BW Converting ERP programs and engineering tools to execute daily technical support tasks in the most efficient and thorough manner.
• Utilize Smartsheet as primary daily dashboard for all aftermarket technical support requests; all request specific communication should be captured within Smart Sheet.
• Identify/Verify part numbers for external customers, Inside Sales, Mod Sales, Audit Leader, and Field Service team members.
• Evaluate customer parts needs and recommend solutions
• Create and share PDF’s of “External” engineering records to assist in machine issue resolution or in part identification.
• Create New Part Numbers, in current ERP, for all BW Converting brands in support of aftermarket sales.
• Create change masters to record obsolete items, IFU replacements and item specific notes for engineering, customer service and purchasing.
• Engage with suppliers to investigate obsolete components, direct (form, fit, function) replacements, or potential replacements that might require modification.
• Create part numbers and bills of material for rebuild kits
• Perform initial evaluation of internal requests for non-standard technical support and provide responses to requester.
• Assist manufacturing engineering with material substitutions, machining specifications, paint code requirements, determining casting to weldment feasibility and assembly questions.
• Meet with customers and suppliers (on occasion).
• Travel to other BW Converting locations for training (on occasion).
• Escalate concerns, issues and needs for additional guidance to Team Lead or Leader (Audit Leader) when necessary.
• Expand existing knowledge base of all Brands and models, associated equipment, including new and legacy equipment.
• Perform other duties as assigned.

• The “Spirit & Intent” for the Aftermarket Technical Support Team is to reduce production engineering’s involvement to only the “critical” items in order to maximize engineering availability for sold work and other absorbable items
• Work with subject matter experts from within the various engineering groups when additional support is required to resolve parts identification requests. IMPORTANT:
  You must be prepared to share and explain the efforts that you’ve already taken to investigate.
• Some requests may need to go through the Mods OMS process, consistent with the “Parts vs Mods” criteria

• Associate degree in a…