Mortgage Lender

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members in person, by e-mail, virtually and via telephone to meet all of their needs and requests in the areas of mortgage lending. Promotes all of our products and services in a professional and effective manner.

Provides exceptional service by assisting Credit Union members and coworkers.

• Concentrates on building financial relationships with members, using a member advocacy approach.
• Continuously and effectively sells and services our product line, including but not limited to all types of mortgage loans. In addition, discusses and suggests other promotions and products including consumer loans, debt protection, and insurance to help meet the member’s needs. Makes member referrals to Member Service Representatives, Commercial Lending, and Financial Advisors, including arranging member appointments.
• Maintains an effective working knowledge, including the technical aspects of the products listed above. Able to help members determine the suitability of those products.
• Initiates applications for all real estate loans, including conventional, VA, HELOC, and home equity loans.
• Ensures the accuracy, follow up, and maintenance of all types of accounts on the computer system.
• Interprets key documents for members based on our policies and government regulations.
• Corresponds with the membership on eligibility requirements for accounts and loans and denials of credit.
• Answers member questions as well as other employees’ questions concerning the broad range of Credit Union products and information.
• Assists in preparing procedures and documentation for the position, including meeting specific deadlines.
• May be required to open/close branch, following all applicable procedures and policies.
• May assist in training new employees.
• Responsible for projects or other duties as assigned by their Supervisor, VP of Mortgage Lending or other management team members.
• Actively attends meetings and training sessions to remain up to date and be responsible for policies, regulations, procedures, products and legal requirements, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies and regulations.
• Regularly attends closings at title companies and other locations to meet the needs of our membership
• Builds and maintains relationships with realtors and title companies

• Concentrates on building financial relationships with members, using a member advocacy approach.
• Continuously and effectively sells and services our product line, including but not limited to all types of mortgage loans. In addition, discusses and suggests other promotions and products including consumer loans, debt protection, and insurance to help meet the member’s needs. Makes member referrals to Member Service Representatives, Commercial Lending, and Financial Advisors, including arranging member appointments.
• Maintains an effective working knowledge, including the technical aspects of the products listed above. Able to help members determine the suitability of those products.
• Initiates applications for all real estate loans, including conventional, VA, HELOC, and home equity loans.
• Ensures the accuracy, follow up, and maintenance of all types of accounts on the computer system.
• Interprets key documents for members based on our policies and government regulations.
• Corresponds with the membership on eligibility requirements for accounts and loans and denials of credit.
• Answers member questions as well as other employees’ questions concerning the broad range of Credit Union products and information.
• Assists in preparing procedures and documentation for the position, including meeting specific deadlines.
• May be required to open/close branch, following all applicable procedures and policies.
• May assist in training new employees.
• Responsible for projects or other duties as assigned by their Supervisor, VP of Mortgage Lending or other management team members.
• Actively attends meetings and training sessions to remain up to date and be…