Fraud Analyst

Position Purpose

Uphold the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by being safeguards to the Credit Union’s assets and its members through proactive fraud detection, investigation, and prevention. This role involves monitoring transactions, analyzing suspicious activity across multiple channels including ATM/debit, check, wire, and external transfers while ensuring compliance and delivering sensitive member support.

Additionally, responsibilities include handling subpoenas, balancing GL accounts, and providing fraud-related support to coworkers and members.

• Provide support for team members and/or members over the phone, related to fraudulent or potentially fraudulent activity.
• Detect, investigate, and prevent internal and external fraud, covering all fraud types.
• Handle instant issue debit/ATM and Gift/Travel card stock, audits, questions, and inventory.
• Analyze fraud trends, identify associated risks, and recommend strategies to control risks effectively.
• Reimburse members for fraudulent activity and ensure the Fraud GL account is balanced and accurate.
• Process chargebacks and submit claims to CUNA when required.
• Monitor suspicious activity across all channels, create and complete case documentation, and collaborate with the BSA Officer for tracking as needed.
• Stay updated on new postings from FinCEN and ensure compliance with requirements.
• Submit quarterly fraud bond claim reports for Board review.
• Address counterfeit note cases in collaboration with branch teams.
• Handle Restitution and Adult Protective Services processes, including gathering necessary information, processing payments, and managing cases.
• Provide law enforcement with evidence for investigations while adhering to privacy policies.
• Work closely with Risk Management to monitor and track BSA (Bank Secrecy Act) items.
• Assist in training new employees and cross-train in Deposit Operations duties, providing backup when required.

High school diploma required; technical school or some college training preferred.

• Three to six months of experience in transaction processing or related banking functions, with at least one month at the Credit Union.
• Well-versed in deposit accounts, deposit operations, and compliance, acquired through coursework or on-the-job experience.
• Strong independent thinking skills to detect and investigate internal and external fraud effectively.
• Ability to analyze fraud trends, identify risks, and provide actionable recommendations.

• Proficiency in operating core computer systems, document archive systems, email platforms, and software like Word and Excel.
• Knowledge of ATM network software preferred.

• Attention to detail and strong analytical abilities to research and resolve complex issues.
• Effective communication and interpersonal skills to handle member interactions professionally in stressful situations.
• Ability to exercise independent judgment and decision-making when addressing member concerns.

• Office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

NOTE:

This job has the potential to be a hybrid position, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.