Trust Support Services Manager

Overview

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

The Trust Support Services Manager provides leadership across key trust operations functions, ensuring accuracy, compliance, and a seamless client experience. This role oversees multiple specialized teams and is responsible for driving operational excellence, risk management, and continuous improvement. You will play a critical role in aligning day-to-day execution with fiduciary standards and enterprise trust strategy while leading a high-performing operations organization.

• Lead multiple Trust Support Services teams to ensure consistent execution, performance, and service quality.
• Oversee trust operations activities including onboarding, account transfers, documentation, billing, and administrative reviews.
• Ensure adherence to fiduciary standards, OCC regulations, and internal policies through strong controls and oversight.
• Develop and monitor key performance indicators to track productivity, quality, risk, and service levels.
• Drive process improvements and automation efforts to enhance efficiency, scalability, and client experience.
• Partner with Compliance, Risk, Technology, and Relationship Management to align operational execution with business goals.
• Manage audit and examination readiness, including issue resolution and timely remediation of findings.
• Communicate operational performance and risk insights clearly to senior leadership.

• Required
• Bachelor’s Degree in Business, Finance, or related field (or equivalent experience)
• 8+ years of experience in trust operations, fiduciary services, or wealth management operations
• 5+ years of progressive management or supervisory experience leading operational teams
• Strong understanding of trust accounting, fiduciary standards, and regulatory frameworks

• Preferred
• CSOP – Certified Securities Operations Professional
• CTOP – Certified Trust Operations Professional
• CTFA – Certified Trust and Financial Advisor
• CFIRS – Certified Fiduciary and Investment Risk Specialist

You’ll join a team committed to operational excellence, strong client outcomes, and continuous improvement in a regulated environment. This role offers meaningful leadership responsibility, cross-functional influence, and the chance to modernize trust operations processes.

We welcome applications from all qualified parties, including people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core benefits, we offer retirement savings options, paid time off to volunteer, access to diversity-focused Colleague Resource Groups, competitive salaries with professional development, and various bonus benefits including well-being programs, parental leave, employee stock purchase plan, and more.

Salary range: $ - $ per year

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We respect colleagues and provide opportunities to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with applicable enterprise policies and procedures and laws. Responsible for reporting suspicious activity to Financial Intelligence and for reporting all customer complaints and ethical concerns as required. For accommodations during the application process, please contact leavesandacco

Associated Banc-Corp participates in the E-Verify Program. E-Verify notices are available in English or Spanish. Know Your Right to Work in English or Spanish. Associated Bank is Pay Transparency compliant.