Director of Trust Support Services, Operations

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Associated Bank is seeking a strategic and collaborative leader to serve as Director of Trust Support Services. In this role, you will oversee centralized trust operations functions, drive operational excellence, and lead initiatives that enhance efficiency, compliance, and client service delivery across Associated Trust Company. This is an opportunity to make a meaningful impact while leading high-performing teams and shaping the future of trust operations.

• Lead centralized trust operations teams supporting onboarding, account review, asset transfers, fee processing, reconciliation, fund valuation, custody support, and securities processing.
• Drive process improvement initiatives that enhance operational efficiency, reduce risk, and improve the client experience.
• Partner with executive leadership, risk, compliance, finance, and project management teams to support strategic business objectives.
• Oversee operational readiness and implementation activities related to technology enhancements, regulatory updates, and mergers and acquisitions.
• Develop and enhance reporting and KPI dashboards that provide actionable insights to senior leadership.
• Ensure compliance with internal policies and regulatory requirements including SEC, OCC, DOL, and IRS standards.
• Evaluate vendor solutions and industry trends to support innovation and operational competitiveness.
• Build and develop high-performing teams through coaching, succession planning, accountability, and professional development initiatives.

• Bachelor's degree in Business, Finance, or related field, or equivalent combination of education and experience
• 10+ years of experience in wealth management or trust operations
• 7+ years of leadership experience managing teams in complex operational environments
• Deep knowledge of trust operations, fiduciary services, and regulatory frameworks
• Strong experience leading process improvement, strategic initiatives, and change management efforts

• Master's degree in Business, Finance, or related field
• Ideal candidates will possess at least one of the following:
  • CSOP (Certified Securities Operations Professional) certification
  • CTOP (Certified Trust Operations Professional) certification
  • CTFA (Certified Trust and Financial Advisor) certification
  • CFIRS (Certified Fiduciary and Investment Risk Specialist) certification

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish Know Your Right to Work English or Spanish
.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$ - $ per year