Credit & Collection Specialist

Eau Claire Energy Cooperative in Fall Creek, Wisconsin is seeking a Credit & Collections Specialist to join our team. The Credit & Collections Specialist is a member-focused role responsible for assisting members in person and by phone, processing payments, handling inquiries and complaints, and coordinating service requests across departments. Manages daily cash balancing and deposits, supports billing operations, maintains data confidentiality, and stays current on industry best practices while actively participating in cooperative events and training.

Additionally, this role is responsible for accounts receivable functions, including contacting delinquent consumers for collecting past‑due balances. Evaluates new and existing consumers and assigns risk factors by reviewing credit and payment history. Negotiates payment arrangements for past‑due balances based on policies and procedures that have been established by policy and procedures.

• Candidates should possess strong Credit Management and Finance skills to evaluate accounts, interpret billing data, and apply cooperative credit policies.
• Candidates should possess solid Analytical Skills to review reports, identify trends, and make data-informed recommendations regarding collections activities.
• Candidates should possess excellent Customer Service skills to work constructively with members, address concerns, and support mutually beneficial payment solutions.
• Candidates should possess clear and professional Communication skills, both verbal and written, to handle sensitive credit and collections discussions.
• Additional beneficial qualifications include proficiency with billing or accounting software, attention to detail, ability to manage confidential information, and strong organizational skills.
• Experience in utilities, banking, collections, or a related financial environment is preferred, along with a high school diploma or equivalent; post‑secondary education in business or finance is a plus.