AIS Operations Processing Specialist

Associated Bank strives to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. This description outlines the role responsibilities, qualifications, and benefits for a position in brokerage operations within the Financial Services domain.

• Process paperwork for new brokerage, direct mutual funds, annuity and life business and maintenance requests according to established procedures and service standards. Ensure all paperwork is completed in its entirety and all required forms are included.
• Review new account documents and disclosures submitted for brokerage, direct mutual funds, annuity and life accounts according to established procedures and service standards. Ensure customers are identified per CIP/BSA/AML policies and procedures. Communicate not-in-good-order items (NIGO) for timely resolution. Submit documents timely to vendors as necessary to avoid delays.
• Review all account maintenance and service requests for required documentation and process them accurately and timely per procedures and service standards. Communicate NIGO items for timely resolution.
• Provide exceptional and timely support to front-office colleagues on operational procedures, product offerings, systems, and policies. Resolve issues in collaboration with product and system vendors. Respond to emails, calls, and service requests promptly and maintain a knowledge base for accurate responses.
• Review trades that violate compliance and operational rules and release or reject trades in a timely manner. Review and resolve client money movements and money movement instructions to mitigate risk. Handle trade exceptions, money movement rejects, and check deposit transactions as issues are identified.
• Process checks and physical securities per procedures to meet regulatory requirements. Record transactions in the checks and securities database for reporting to internal audit and external regulators. Ensure funds are transmitted to third-party vendors promptly to avoid regulatory exceptions for AIS.
• Follow up on new accounts to ensure they are opened accurately and funded. Enter CIP and KYC/KYA information in the Financial Intelligent Department system for documentation and review. Create incident tickets for records not fed into the system.
• Identify higher potential risk transactions and follow up to ensure proper processing. Run periodic exception reports and address them as appropriate.
• Draft functional desk-top procedures, update procedures to reflect current processes, and provide functional training to new colleagues.

• Education:
  
  Associate’s Degree or equivalent combination of education and experience in Financial Services;
  Bachelor’s Degree in Finance, Accounting, or Economics preferred.
• Experience:
  
  1-3 years in Financial Services; 3-5 years in Brokerage preferred.
• Licenses/Certifications:
  
  Series 7 (Stockbroker) exam within 2 years preferred;
  Series 66 license within 2 years preferred.

• EEO and Compliance:
  Associated Bank is an equal opportunity employer; adheres to Bank Secrecy Act requirements and all applicable laws and enterprise policies. We encourage applicants from diverse backgrounds, including veterans, people returning to work, and those with disabilities.
• Additional Benefits:
  Retirement savings (401(k) and Pension), paid time off, diversity-focused Colleague Resource Groups, competitive salaries, professional development, and various benefit programs (well-being, employee stock purchase plan, parental leave, military benefits, etc.).
• Other:
  Associated Bank participates in the E-Verify program and provides accommodations during the application process on request.

Associated Bank serves more than 120 communities across Wisconsin, Illinois, Minnesota, and Missouri and seeks colleagues who are committed to our mission to uplift customers, communities, and colleagues.