Institution Complaint Examiner

Position Summary

Under general supervision of the Warden, the incumbent will conduct investigations and resolve resident complaints on institution rules, policies, practices, and individual staff actions from institution residents. The incumbent will also provide other investigative services for the Warden and his/her designee, other institutions by request, Department of Corrections, Division of Adult Institutions, and work with law enforcement agencies. The incumbent will make recommendations to the Warden regarding disposition of the complaints and other investigations, initiate necessary action to implement the decision, and monitor until its completion, coordinating Institution Complaint Office activities;

keeping files and records on all investigations; conducting orientation on the Inmate Complaint Review System (ICRS) for residents and staff; preparing reports, correspondence and responses to inquiries.

This position is in pay schedule and range 81-04 with a starting pay of $27.70/hour - $37.82/hour, plus excellent benefits. This position is also eligible for additional pay of $5/hour for all hours worked. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Insurance:
  Excellent and affordable health, dental, vision, and life insurance.
• An exceptional pension plan including a lifetime retirement payment.
• An optional tax‑advantaged 457 retirement savings plan.
• The Well Wisconsin Program helps participants set health and well‑being goals, track progress, stay motivated, and earn incentives.
• Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.
• DOC is a qualifying employer for the Public Service Loan Forgiveness program.
• Please  for a summary of State of Wisconsin employment benefits or  to explore employment benefits on the website.
• To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.

The Department of Corrections may conduct pre‑employment drug screens. Any applicant who is offered employment in a position which requires a pre‑employment drug screen must pass the screen as a contingency of employment.

The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

This position is not eligible for remote work.

• Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports).
• Interpreting laws, rules, and organizational policies (e.g., to staff and others, including the general public).
• Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff, managers, agencies, the general public, other appropriate parties).

• Preparing an investigation summary report and making recommendations based on results for administrative action and resolution.
• Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field.

To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. Your resume and letter of qualifications should detail your training and experience specifically related to the qualifications section listed in…