Patient Service Representative Tulip

Job Title:

Patient Service Representative (PSR)

Location:

Call Center #26-061, Tulip Lane, Green Bay, Wisconsin, United States

Employment Type:

Full-time, 40 hours per week.

The PSR welcomes and registers patients, schedules appointments, and serves as a liaison between patients and medical staff. They create a positive first impression for anyone using Prevea Health services, whether over the phone, in person, or through MyPrevea.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

• Education
  :
  High School Diploma and/or GED.
• Experience
  : 1-3 years in customer service, insurance, and/or healthcare setting preferred.
• Skills and Abilities
  :
  • Proficient telephone and computer skills with clear and professional speaking abilities.
  • Exceptional customer service skills, assessing patient needs and meeting quality standards.
  • Empathetic and responsive to patient needs, actively listening, asking appropriate questions, and seeking ways to provide assistance.
  • Efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Effectively and positively interacting with staff members throughout the company and promoting teamwork.

Prevea is an Equal Employment Opportunity/Affirmative Action employer.

Apply Online: ipc.us/t/D54118