ADRC Specialist

Salary: $29.97 Hourly
Location : Green Bay WI, WI
Job Type: Full-time
Job Number: ADRC - 2026 - 03
Department: Aging and Disability Resource Center
Opening Date: 02/20/2026
Closing Date: Continuous

Job Summary
JOB SUMMARY:
Provides information and assistance, assessment, and long-term care options counseling services to older adults and adults with disabilities in Brown County. Offer options counseling built on the strengths of individuals, families and the community. Works collaboratively with internal and external services in order to advocate for consumer needs to assure services are delivered.

Essential Duties
MAJOR RESPONSIBILITIES:

Consumer Services:

Provides consumer driven prompt, accurate and friendly customer service responses to requests for information about an array of topics and for access to long term care resources.
Collects consumer information and assesses clients/family needs to provide information and assistance over the phone, in office or at home that best meets the needs/demands of the consumer's schedule.
Provide follow-up as needed to determine outcomes and provide additional assistance in locating resources and arranging services.
Develops and implements action plans, short term, to organize and direct in-home supportive services for individuals with a limited support network according to ADRC policy.
Assists in the identification of individualized, cost-effective, outcome-oriented service options (Options Counseling) that reflect goals that are personally meaningful and attainable by consumers and address immediate as well as longer term needs.
Administer the Long-Term Care Functional Screen to determine functional eligibility.
Provide information about the publicly funded long-term care and assist consumers throughout the eligibility determination and enrollment process.
Collect preliminary financial data (including medical and remedial expenses) and refer to Economic Support Unit for financial eligibility determination.
Participate in various transition activities designed to help youth who have a disability transition from school to the adult service system.
Participates in prevention activities to include: evidence based classes, support groups and/or presentations.
Arranges or provides transportation for consumers, if necessary, for service coordination.
Problem solves with internal and external agencies on any concerns with clients as they relate to the independence and needs of the consumers served.
Has a "Duty to Report" during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.
Documentation/Reporting

Completes and maintains appropriate and timely documentation on consumers in the consumer records and databases.
Completes and maintains required agency documentation for 100% Time Reporting purposes.
Outreach and Community Collaboration

Participates on special task forces, internal and community committees, in order to assist coordination of programs and services.
Provides outreach activities in the form of booths and/or public speaking engagements for educational purposes on aging and disability services in the community.
Represents ADRC of Brown County to the community at large through professional interaction, public speaking, media presentations, and participation in community advisory groups as requested.
As an Information and Assistance service, works collaboratively with other Information and Referral programs to provide specialty assistance to agency target populations.
Professional Growth and Development

Attends and participate in staff development programs, including in-service training, staff meetings, and professional seminars including certification requirements in I & A through AIRS, and Functional Screen Certification.
Comply with applicable federal and state laws, administrative rules, established agency procedures and accepted professional standards.

Minimum Qualifications Required
MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Bachelor's Degree from an accredited college or university in a human service or related field is mandated.
• In addition, two years experience in human services or social services, or any equivalent combination of…