Clinic Supervisor

Summary

The Clinic Supervisor (CS) is a Supervisory Certified Medical Assistant who is responsible for oversight of supporting operations and administration for a Medical Disability Examination (MDE) Clinic. The CS will help cultivate an environment that achieves the organization’s mission through quality in care, efficiency, and a focus on core values. The CS will handle the overall direction, coordination, implementation, execution, and completion of contractual requirements with the end goal of delivering quality experience for the Veteran, providers, and communities served.

The CS will report to the Area Manager (AM) or to a Clinic Manager (CM) as directed.

• Manages clinical operations of an MDE clinic
• Supervises the operations and delivery of medical disability services
• Implements, monitors, and maintains clinical practice and quality management standards
• Establishes and maintains effective, collaborative relationships with examiners and other stakeholders
• Collaborates with multi-disciplinary stakeholders to resolve issues and meet access
• Supervises and maintains Veteran care and quality service standards to meet the expectations of Loyal Healthcare and the VA
• Provides operational accountability for, and coordination of, diagnostic services
• Ensures examiners deliver high-quality services to Veterans that comply with the Department of Veteran Affairs (VA) healthcare standards, as well as with local, state, and federal requirements
• Ensures safety in the clinic by inspecting the emergency kits (expired items, etc.) and assisting with medical emergencies
• Recommends and evaluates processes to improve systems and Veteran care results across the continuum of care
• Assists AMs in implementing policies and procedures
• Supervises and monitors the implementation of clinic policies and procedures which support the goals of the department and organization
• Assists in resolution of administrative and operational issues, including the maintenance of clinic property, computer systems, and installed software applications
• Resolves problems in administrative and clinical areas as needed
• Performs the duties of a Medical Assistant as needed
• Ensures all clinic logs are accurate and timely
• Clinic logs would include:
  • Automated external defibrillator (AED)
  • Temperature logs of the laboratory fridges
  • Expired medication
  • Fire extinguisher
  • Conducts inventory counts on a consistent basis
  • Orders and stocks medication, addresses shortages if necessary
  • Assists with rescheduling appointments as needed if  is unable assist

• Provides first-line supervision and time approval for clinic staff
• Provides staff with training and education on medical emergencies and equipment
• Ensures staff is trained and operates in compliance with all government and other regulatory agencies
• Supervises clinical staff, planning and adjusting staffing as needed daily to maintain safe Veteran care and efficient operations
• Supervises the use and maintenance of equipment, supplies, and medications
• Evaluates employee performance and recommend merit increases, promotions, and disciplinary actions
• Ensures staff provide the highest quality of care, complying with the Joint Commission, local, state, and federal requirements

• Maintains strict confidentiality
• Ensures compliance with regulations and standards
• Acts as a Veteran advocate, resolving Veteran care issues
• Serves as a liaison between site and external agencies
• Participates in management or leadership meetings as requested or directed
• Assists leadership in the development of clinic strategic plans and objectives based on the identified needs of Veterans
• Assists in managing and resolving Human Resource (HR), labor relations, employee and department safety, and risk management issues
• Performs other duties as needed

• Current Basic Life Support for Providers, by American Heart Association (AHA)
• Two or more (2+) years of supervisory or management experience in a health care setting

• Medical Assistant with current state certification
• Associate’s degree or 30+ undergraduate college…