Patient Service Representative Allouez

Job Title and Location

Back Patient Service Representative - Allouez #26-097

Green Bay, Wisconsin, United States

Allouez-005 Description This position is full-time and will work 40-hours per week. It is full-time benefit eligible. Patient Service Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health - they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success.

Together we are the best place to get care and the best place to give care.

Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

High School Diploma And/or GED Required

1-3 years Experience in customer service, Insurance And/or Healthcare Setting Preferred

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive…

Prevea is an Equal Employment Opportunity/Affirmative Action employer

Apply Online: ipc.us/t/011

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