Youth Apprentice; High School Juniors & Seniors Patient Service Representative - Family Medici

Youth Apprentice (High School Juniors & Seniors) Patient Service Representative – Family Medicine at Ashwaubenon Site

Location
:
Ashwaubenon-003, Green Bay, WI

This position will work up to 19 hours per week. Students/Candidates must verify participation in their school's Youth Apprentice program.

The Youth Apprentice PSR (Patient Service Representative) role offers the opportunity to be the patient's first contact and experience all front‑end operations. You will learn healthcare customer service, billing, and scheduling while working closely with other healthcare roles under the supervision of senior PSRs.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Learn and conduct the scheduling and confirmation of patient appointments.
• Obtain and confirm accurate demographic and insurance/coverage information.
• Receive and route medical inquiries, complaints, and messages to appropriate staff.
• Assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs.
• Appropriately collect required payments, including co‑payments, outstanding balances, and payments due prior to services, in accordance with Prevea policies and procedures.
• Work closely with other healthcare positions and departments.

• High‑school junior or senior participating in a Youth Apprenticeship program that meets school criteria (required).

• Eager to continuously acquire new knowledge and skills, fostering adaptability and growth in dynamic environments.
• Ability to work in a fast‑paced environment.
• Excellent interpersonal skills to foster strong work and patient relationships.
• Effective problem‑solving skills.
• Ability to work under stressful situations with high concentration and energy.
• Ability to work and meet changing demands.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

• Sit – Frequently
• Stand – Occasionally
• Walk – Occasionally
• Drive – Rarely
• Climb (stairs/ladders) – Rarely
• Bend (neck) – Frequently
• Gross manipulation (hands/arms) – Constantly
• Squat – Rarely
• Twist/turn (neck) – Occasionally
• Twist/turn (waist) – Occasionally
• Lift/Carry 0‑10 lbs – Rarely
• Lift/Carry 11‑25 lbs – Rarely
• Lift/Carry 26‑35 lbs – Rarely
• Push/Pull up to 10 lbs – Rarely
• Push/Pull 11‑25 lbs – Rarely
• Push/Pull 26‑35 lbs – Rarely
• Reach above shoulder level – Rarely
• Reach below shoulder level – Constantly
• Simple grasping (hands/arms) – Constantly
• Fine manipulation (hands/arms) – Constantly
• Gross manipulation (hands/arms) – Constantly

• Noise – Occasionally

• 5 %

• Hears whispers < 3 ft – Constantly
• Hears whispers 3‑8 ft – Constantly

• Color discrimination – Constantly
• Near vision (correctable to Jaeger 2 or 20/40 binocular) – Constantly
• Distance vision (correctable to Snellen chart 20/40 binocular) – Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E‑Verify. To learn more about E‑Verify, including your rights and responsibilities, please visit (Use the "Apply for this Job" box below)..