Convention Services Set Up Supervisor

Company Overview

Hyatt Regency Green Bay is seeking a Convention Services Set Up Supervisor. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences.

The Convention Services Set Up Supervisor will be responsible for overseeing the set-up and break down of all event spaces in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Ensuring all meeting spaces and event areas are properly set by physically setting and arranging event spaces to guest satisfaction prior to the start of the event, as well as break down at the end of the event.

This includes moving and placing heavy tables, setting chairs, installing portable walls, and transporting event equipment. This candidate is a hands-on leader with strong communication skills, and the ability to work in a fast-paced, physically active environment.

• Supervise and assist Convention Services Set Up Attendants with setting rooms according to the event specifications and with clean up and break-down after events.
• Assist with planning, organization and execution of all event functions.
• Greet clients/guests and respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Participate in and lead department meetings, as needed.
• Ensure each meeting space is maintained in a clean, organized, and safe condition.
• Confirm room set up requirements including layout specifications, equipment needs, and any special instructions.
• Break down and remove all equipment at the end of each event, returning items to their proper storage locations.
• Abide by all organizational policies and procedures.
• Must be available to work evening shifts and support a fast-paced environment.

• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Understands setup instructions, diagrams, and event details.
• Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

• High school diploma preferred
• Prior hotel or event setup experience preferred
• Previous leadership preferred, but will train the right candidate
• Must be able to lift, carry, and move heavy equipment regularly
• Must be able to work independently and in a team environment
• Ability to multi-task and adapt well to daily changes
• Ability to lead a team and delegate tasks
• Must be able to communicate well with both internal and external guests
• Most importantly, HAVE FUN!

• Discounted Room Nights for you, your friends and family
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in Pub and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.