Housekeeping Supervisor

Company Overview

Hyatt Regency Green Bay is seeking an experienced Housekeeping Supervisor to help lead our Housekeeping team. Did you know we are located in the in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. We are looking for a dynamic leader to join our fun, creative and innovative team.

The Housekeeping Supervisor is responsible for supervisory duties in the Housekeeping department, including but not limited to inspecting guest rooms, counseling and interviewing colleagues, resolving guest complaints, and general office duties.

• Must ensure guests are consistently served with exceptional service and experiences.
• Assist with analyzing, investigating, and resolving all guest complaints regarding cleanliness of rooms.
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas.
• Consistently assist with evaluating condition furniture, fixtures, décor, etc.
• Supervise, empower, lead, coach and motivate the team towards achieving exceptional cleanliness and guest service, as well as colleague satisfaction results.
• Provide clear direction in assigning and instructing colleagues in details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel.
• Assist with ensuring proper usage of chemicals and cleaning supplies.
• Assist with ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Assist with planning and conducting colleague monthly department meetings.
• Attend various hotel leader related meetings to obtain and disseminate pertinent information.
• Abide by all organizational policies and procedures.

• Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Drives engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Minimum of 1-year hotel experience, prior supervisory experience preferred
• Open availability to work PM/Evening shifts as needed
  
  Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Clear concise written and verbal communication skills in English, and Spanish preferred
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work independently and in a team environment
• Most importantly, HAVE FUN!

• Discounted Room Nights for you, your friends and family
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in Pub and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.