Director of Hospitality

Director of Hospitality

Share Apply Full-time Associate's degree $40,000. per year

CHICK-FIL-A GREEN BAY'S VISION STATEMENT:

To be a beacon of hope.

CHICK-FIL-A GREEN BAY'S MISSION STATEMENT:

Be excellent. Be good stewards. Love well.

Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.

CHICK-FIL-A GREEN BAY'S CORE VALUES:

Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.

Always Do the Right Thing - Even when no one is looking.

Love Well - we will love our team members well and we will not be thieves and liars by speaking truth in love.

Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.

Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.

The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.

The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than "fast food" but is an opportunity for a key individual to have a daily impact on team members and the business functions.

After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.

• Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
• Work in the operations by leading teams of around 25-30 daily
• Supervise 50-100 employees
• Manage systems and processes in the Front of House
• Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
• Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
• Track and improve store goals with a focus on Customer Experience Monitors
• Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
• Hold team members accountable to all policies and procedures; ensure fair disciplinary action
• Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
• Coach and develop A-grade talent
• Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
• Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
• Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
• Support in the operations of the restaurant first then perform director duties.

• Ability to oversee 30-70 direct reports on a daily basis.
• The business mindset with a proven record of financial growth in profit and sales of a restaurant.
• Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
• Care for Team Members
• Understand the importance of leadership development and mentoring team members of all ages.
• Coach Team Members to understand Core 4 and Winning Hearts Everyday model
• Clearly communicate with respect and use…