Center Technician

Position: Support Center Technician
KI is seeking a Support Center Technician to join our IT team based out of our Corporate office in Green Bay.
Responsibilities:
• Provide technical support to customers through phone, email, and chat to corporate and remote users.
• Deploy new systems using imaging technology.
• Troubleshoot hardware and software issues and provide resolution.
• Document technical issues and resolutions in a clear and concise manner.
• Assist in maintaining a high level of customer satisfaction by promptly addressing customer needs and concerns.
• Provide training and support to customers on the use of company products and services.
What you Need to Succeed:
• Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
• Be able to work in a team environment.
• 1-3 years of experience in technical support role preferred.
• Customer service experience.
• Excellent communication skills.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Strong attention to detail and ability to document technical issues and resolutions accurately.
• Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and various software applications.
What KI Offers You:
• Participation in our Employee Stock Ownership Plan (ESOP):
As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance:
Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays:
Time off to recharge and spend with loved ones.
• Wellness Resources:
Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Cafe:
Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts:
Special pricing on company products.
• Educational Reimbursement Program:
Support for degree programs and certifications.
• Full Benefits Package:
Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).
The hourly rate for this role will be based on candidate's experience and qualifications, with the salary range starting at $22.50/hour.