Desktop Support Analyst

Description

We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.

This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.

Key Responsibilities

+ Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)

+ Diagnose and resolve hardware and software issues, implementing effective corrective solutions

+ Participate in IT documentation and knowledge base updates to support team efficiency

+ Assist with system imaging, equipment deployment, and lifecycle management

+ Support system changes, upgrades, and rollouts affecting end users

+ Collaborate with third-party IT vendors providing equipment and support services

+ Respond promptly to system outages and service disruptions to minimize downtime

+ Partner with team members to deliver consistent, high-quality IT support

Qualifications

Required

+ Bachelor's degree in Computer Science, Computer Engineering,

+ or 2+ years of direct IT support experience

+

Experience with Microsoft operating systems, Active Directory, and domain environments

+ Hands-on experience with Windows OS and Microsoft 365 suite

+ Strong troubleshooting and problem-solving skills

Preferred

+ Experience supporting Apple devices

+ Exposure to manufacturing or operational environments

What We're Looking For

+ Strong customer service mindset and communication skills

+ Ability to work onsite and collaborate directly with end users

+ Organized and detail-oriented approach to documentation and processes

+ Willingness to learn and grow within IT operations

Requirements - Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience with 2+ years in IT support.

- Proficiency in Microsoft operating systems, Active Directory, and domain environments.

- Hands-on experience with Windows OS and Microsoft 365 applications.

- Strong troubleshooting skills and the ability to resolve technical issues efficiently.

- Familiarity with Apple devices and their integration in business settings.

- Exposure to manufacturing or operational environments is a plus.

- Excellent customer service skills and effective communication abilities.

- Organized and detail-focused with the ability to document processes and solutions accurately. Technology Doesn't Change the World, People Do.®

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