Senior Desktop Engineer

GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT Support Team in Abbotsford, BC. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments.

The Senior Desktop Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise, excellent customer service, and a proactive approach to problem-solving in a fast-paced and dynamic environment.

• End-User Support:
  Provide advanced support for desktop/laptop hardware, Windows OS, Microsoft 365, networking, applications, VPN, security, mobile devices, printers, and peripherals—both in‑person and remotely.
• Ticket Management:
  Manage, prioritize, and resolve support requests through Jit Bit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance.
• Device Lifecycle Management:
  Image, configure, deploy, and maintain end‑user devices using Windows Autopilot, Intune, and Endpoint Manager.
• Advanced Troubleshooting:
  Resolve complex hardware, software, and network issues escalated from junior technicians. System Administration:
  Manage accounts and groups in Azure and on‑premise Active Directory, Office 365 and other enterprise applications.
• Problem Management:
  Identify, analyze, and resolve recurring issues.
• Security:
  Support endpoint protection using Endpoint Protection, Bit Locker, and Crowd Strike.
• Networking:
  Support LAN/WAN Network Infrastructure including wireless and VPN.
• Software Deployment:
  Intune Software Deployment with PMPC (Patch
  
  MyPC). Update and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products, etc.).
• Documentation:
  Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Ensure compliance with safety, compliance, and licensing standards.
• Collaboration:
  
  Work closely with cross‑functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects.
• Project Participation:
  Participate in technology rollouts, system upgrades, and other project‑related initiatives.
• Travel & On‑Call:
  Willingness to travel occasionally within the U.S. and Canada and participate in an on‑call support rotation (including evenings/weekends as needed).

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, or related field required. Equivalent combination of Active Certifications accepted.
• Experience:
  
  5–10 years of relevant IT support experience in a mid to large‑sized organization with increasing levels of responsibility.
• Proven experience supporting hybrid cloud environments (Microsoft 365, Azure AD, Intune).
• Technical Proficiency:
  • Windows 10/11 administration
  • Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, One Drive, SharePoint)
  • Powershell
  • Familiar with Crowd Strike Endpoint Protection (plus)
  • Familiar with Airlock (plus)
• Soft Skills:
  • Provides technical support to the Helpdesk team and staff
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively
  • Commitment to follow‑through and resolving issues to completion
  • Adaptability and calm under pressure

• CompTIA A+, Network+, or Security+
• ITIL Foundation

GEI is an AA/equal opportunity employer, including disabled and veterans.