Collaboration Solutions Engineer

Your Job

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be a part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries. As a part of this team, you will work to provide modern Identity solutions and services for all Koch businesses. Additionally, there is responsibility for the entire enterprise in designing innovative solutions, creating, and sharing best practices, and providing support for our services.

The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value.

Location:
This role requires an in-office presence with flexibility in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay, WI.

This role is not eligible for VISA sponsorship.

• Be an active member of global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, One Drive, Yammer, Teams, etc.) as well as Power Platform (Flow, Apps, Power
  
  BI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

• Experience working with Office 365, Active Directory, Exchange.
• Experience working both independently and in a team-oriented, collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

• Bachelor’s/Master’s degree in Computer Science/Information Technology, or related field.
• Experience with Service Now or similar ticketing tool.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.