Software QA Lead : Lake Companies

Software QA Lead

The Lake Companies is a leading provider of enterprise software solutions, specializing in the implementation and support of Infor Syte Line for manufacturers across the Midwest region. With a focus on delivering innovative technology solutions and exceptional customer service, we help our clients streamline their operations and achieve sustainable growth.

Location:

Green Bay or Remote Department:
Product Development

Reports To:

VP of Product & Engineering

Employment Type:

Full Time, Exempt

The Software QA Lead owns product quality at The Lake Companies — from release readiness through post-release monitoring and escaped defect trends. The role blends hands-on testing work with quality strategy: enforcing standards, owning the testing library, directing QA testers, and holding the gate on what ships. The right candidate brings enough experience to get oriented quickly and start making a real impact.

Essential Duties and Responsibilities

Quality Ownership

• Hold the go/no-go gate for every release, enforcing non-negotiables around Data Integrity, Security, and Core Workflows.
• Own escaped defect metrics and drive year-over-year reductions in customer-reported defects.
• Maintain the Quality Dashboard and chair the monthly Quality Council with Leadership, Product, and Support.
• Own and enforce the Definition of Done across all product lines in partnership with the Scrum Master.
• Participate in design and requirements reviews (Shift-Left) to catch quality issues before development begins.

Testing Library & Team Direction

• Own the QA testing library: define what gets tested, at what depth, and to what standard.
• Direct and coordinate QA testers, ensuring regression and manual testing tasks are completed on schedule and to standard.
• Review and approve test contributions to maintain framework quality and consistency.
• Develop tester independence and capability so the team can execute the majority of regression work autonomously.

Release & Defect Management

• Coordinate the end-to-end release process: schedules, checklists, stakeholder communication, and UAT.
• Triage and prioritize defects with the Product Manager for service packs and hotfixes.
• Own 48-hour post-release hypercare monitoring using telemetry dashboards.

Qualifications and Requirements

• Familiarity with Infor Syte Line ERP and the manufacturing environments it serves. Experience with Lake Companies products (Doc-Trak, Shop-Trak, Fact-Trak) strongly preferred.
• Experience owning or significantly contributing to a QA testing library or automated test framework.
• Hands-on experience with Test Complete or Playwright is a plus — this role will get into the details when needed.
• Strong analytical skills; able to translate defect and support ticket data into prioritized quality improvements.
• Clear communicator comfortable running cross-functional meetings and presenting quality data to the broader team.

Key Success Metrics

• Year-over-year reduction in customer-reported critical and non-critical escaped defects.
• Year-over-year reduction in support tickets categorized as Software Defect.
• QA team independently executing the majority of defined regression tasks.
• Consistent Definition of Done enforcement across all releases.

The expected base salary for this position is: USD 80,000- 90,000 and additional commissions. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.