Professional Services Engineer

Who We Are

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee‑Owned Company
, stands as an industry leader in hardware, software, and managed services.

MSI Metro Sales Inc. is seeking an Employee‑Owner, Professional Services Engineer 2 to join our Green Bay, WI team. This client‑facing role will work with our customers to onboard their organization to our services, implement new technologies, and handle advanced escalations from our Service Desk. This role will involve the exercise of discretion and independent judgment on matters of great significance while performing work related to the general business operations of MSI’s clients.

Our Managed IT Service team excels in the world of technology to support our client’s focus on expansion and growth within their industry. We don't just have jobs; we provide opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.

• Oversee projects in terms of resourcing, quality, and delivery to maximize ROI.
• Propose, implement and support new hardware, software, and services within a variety of client environments including the facilitation of successful project implementations through internal and external teams.
• Plan, scope, coordinate, track and manage assigned project tasks, including applying systems analysis techniques, and working with MSI’s client end users, to maintain and improve clients’ infrastructure.
• Document and train client onboarding implementations for internal and external support teams.
• As a SME, provide insight, project reviews and reporting to internal and external stakeholders.
• Maintain high positive client and user satisfaction and relationships.
• Provide escalation assistance to our Service Desk team as required.
• Maintain relevant knowledge of hardware and software trends and certifications.
• Implement, participate in, and promote Quality Assurance (QA) objectives, processes, and procedures.
• Maintain project files for accuracy and confidentiality.
• Assist in training, mentoring and development of staff.
• Other duties as required.

• High School Diploma, GED or equivalent.
• 3+ years prior experience in IT administration and/or technical support experience, or equivalent.
• Clean driving record, Valid Drivers License and reliable vehicle.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• 2+ years Project management experience.
• Practical knowledge in server and network builds.
• Background in cloud migrations.
• Proven exceptional customer services experience.
• Travel 25%
• Local candidates only
• Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

• Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
• Computer‑related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
• Ability to support and collaborate within the organization.
• Strong communication (written and verbal) and interpersonal skills.
• High level organizational, project management, coordination, and prioritization skills.
• Certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
• Exhibit in depth knowledge of IT and telecommunications infrastructure, hardware, software, and security applications.

• Medical, Dental, and Vision Insurance
• Short‑and‑Long Term Disability Program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare — because your success is also your investment
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days — give back alongside your peers in the community

Our Employee‑Owners are the engine behind everything we achieve. We’re committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you’re not just taking a job — you’re building a career and investing in something you can call your own.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.