Field Services Engineer - Field

Role Summary

The Field Service Engineer provides hands‑on technical support by installing, maintaining, and troubleshooting technology equipment across Associated Bank locations. This role plays a critical part in keeping our technology running reliably while partnering with colleagues to deliver exceptional service.

• Install and maintain computers, laptops, printers, IP phones, ATMs, digital signage, kiosks, and related technology equipment.
• Troubleshoot hardware, software, network connectivity, and communication issues.
• Manage laptop deployments, equipment replacements, and technology inventory.
• Lead technology installation and relocation projects.
• Perform preventive maintenance and inventory audits.
• Partner with IT teams and business partners to resolve technical issues.
• Support executive meetings with audio, video, and presentation technology.
• Assist with technical documentation and training.

• Associate's degree or equivalent combination of education and experience in Computer Servicing, Network Servicing, or Electromechanical Technology.
• 2+ years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.
• 2+ years of experience supporting IP telephones, Microsoft Windows operating systems, Microsoft Office, and Cat5e/Cat6 network cabling.
• Reliable transportation and the ability to lawfully drive.
• Ability to obtain HP, Data Card, and Lexmark service certifications within one year.

• Associate's degree or equivalent combination of education and experience in Technical Writing.
• 4+ years of experience supporting enterprise hardware, Cisco networking equipment, Apple hardware, and technical documentation.
• 4+ years of experience supporting IP telephones, Microsoft Windows operating systems, Microsoft Office, and Cat5e/Cat6 network cabling.

$19.66 - $33.70 per hour

In addition to core traditional benefits, we take pride in offering benefits for every stage of life, including retirement savings (401(k) and Pension plans), paid time off to volunteer, diversity-focused Colleague Resource Groups, competitive salaries with professional development and advancement opportunities, well‑being programs and incentives, parental leave, an employee stock purchase plan, military benefits, personal banking, loan, investment and insurance benefits, and much more.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures.

Associated Bank participates in the E‑Verify Program.