IT Operations Manager

Job Details

Job Location:

1740 COFRIN DR - GREEN BAY, WI 54302

Position Type:
Full Time

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

Join a company where your contributions directly pay off.

We believe in sharing success with our employees, which is why our benefits are designed to invest in you—now and in the future:

• Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build together
• Competitive Medical, Dental & Vision coverage
• Company‑paid Life Insurance & Short‑Term Disability
• Paid Holidays and PTO
• Medical Deductible Reimbursement & Wellness Benefit Programs
• 401(k) with Company Match

As the IT Operations Manager, you will be responsible for leading the daily operations of the Technology organization, ensuring the reliability, availability, security, and performance of enterprise infrastructure, end-user support services, and compliance programs. You will provide operational leadership across infrastructure, help desk, cybersecurity, and regulatory compliance functions while driving service excellence, operational efficiency, and continuous improvement.

This role requires a strong operational leader with technical expertise, outstanding people management skills, and the ability to align IT services with organizational goals and business needs.

Include the following. Other duties may be assigned.

• Lead day-to-day IT operations and service delivery across the organization.
• Ensure technology services meet business requirements and established service level expectations.
• Develop, implement, and maintain operational policies, procedures, standards, and best practices.
• Oversee servers, networks, cloud services, backup systems, and enterprise technology infrastructure.
• Ensure system availability, performance, scalability, security, and disaster recovery readiness.
• Manage infrastructure upgrades, capacity planning, system lifecycle management, and technology refresh initiatives.
• Lead end-user support operations and service desk activities to ensure exceptional customer service.
• Monitor help desk performance metrics and implement service improvements to increase efficiency and user satisfaction.
• Ensure timely resolution of incidents, service requests, and operational issues.
• Oversee PCI, SOC, audit, cybersecurity, and information security programs.
• Ensure compliance with regulatory requirements, corporate policies, security standards, and industry best practices.
• Coordinate audits, risk assessments, remediation efforts, and compliance initiatives.
• Manage relationships with technology vendors, service providers, and third-party partners.
• Oversee technology contracts, operational budgets, software licensing, and vendor performance.
• Maintain accountability for hardware, software, and technology asset management programs.
• Lead major incident response activities and coordinate cross-functional resolution efforts.
• Conduct root cause analysis and implement preventative measures to improve operational stability and reduce recurring issues.
• Identify automation opportunities and process improvements that enhance service delivery and operational effectiveness.
• Drive operational maturity, service management excellence, and continuous improvement initiatives across the IT organization.
• Provide regular updates to executive leadership regarding operational performance, service metrics, infrastructure health, compliance status, and strategic initiatives.
• Develop and mentor technical teams while fostering a culture of accountability, collaboration, and continuous learning.

(Education, Experience, Skills, Abilities)

• Bachelor's degree in Information…