Enterprise Application Delivery and Support Manager

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.

With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Enterprise Application Delivery & Support Manager leads the delivery, lifecycle management, support, and continuous improvement of Nicolet's enterprise application portfolio. Serving as a hands‑on player‑coach, this role provides leadership across application delivery, platform administration, operational support, and vendor‑managed services.

The manager is accountable for application health, reliability, supportability, security, and modernization, ensuring enterprise applications align with business objectives, technology standards, and regulatory requirements. Working closely with product owners, architecture, infrastructure, cybersecurity, development teams, and business partners, this role drives application lifecycle management, delivery governance, operational excellence, and service performance while developing a high‑performing support and administration team.

• Lead the end-to-end lifecycle of enterprise applications, including implementation, enhancement, support, modernization, and retirement.
• Partner with business and technical stakeholders to establish application roadmaps, delivery priorities, and investment plans.
• Lead delivery planning, backlog management, release coordination, and major technology initiatives.
• Balance enhancement requests, operational support, technical debt remediation, compliance requirements, and strategic initiatives.
• Drive modernization, automation, optimization, and continuous improvement efforts.
• Ensure appropriate application ownership, documentation, operational readiness, and support transitions.
• Contribute directly to complex initiatives, issue resolution, vendor engagements, and cross‑functional technology projects.

• Lead teams responsible for application administration, Tier 2 support, vendor coordination, and operational support activities.
• Establish support governance, operational standards, escalation procedures, and service expectations across the application portfolio.
• Monitor application availability, service performance, support trends, and operational health metrics.
• Drive incident, problem, change, and release management practices in partnership with service management teams.
• Facilitate root cause analysis efforts and ensure corrective actions are implemented and tracked to completion.
• Continually improve support processes, knowledge management, automation opportunities, and user experience.
• Ensure application support models remain scalable, sustainable, and aligned with business needs.

• Ensure applications align with enterprise architecture standards, security requirements, and technology strategy.
• Drive governance for platform configurations, integrations, upgrades, and releases.
• Manage relationships with vendors, implementation partners, and managed service providers.
• Oversee vendor performance, licensing, renewals, contracts, and support agreements.
• Evaluate platform capabilities, vendor roadmaps, and optimization opportunities.
• Support budgeting, forecasting, portfolio rationalization, and technology investment decisions.

• Ensure applications operate in accordance with security standards, regulatory requirements, and internal policies.
• Partner with cybersecurity, risk, compliance, and audit teams to address findings and mitigate risk.
• Maintain required documentation, operational procedures, and disaster recovery capabilities.
• Support audits, examinations, risk assessments, and remediation activities.
• Monitor and coordinate resolution of vulnerabilities, technology risks, and compliance issues.

• Serve as a player‑coach for application administrators, analysts, support professionals, and technical specialists.
• Provide leadership, mentoring, and professional development while remaining actively engaged in delivery and operational activities.
• Develop team capabilities in application management, service management, troubleshooting, and vendor management.
• Foster a culture of accountability, ownership, collaboration, customer service, and continuous improvement.
• Establish clear roles,…