Deskside Support Technician

Role Overview

This role will be expected to handle situations involving problem diagnosis and client relationship management. The role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills.

Provide Walk-Up support for end users, troubleshoot problems, document troubleshooting and corrective actions, perform imaging and setup on new devices, and manage asset lifecycle.

Must be a self-starter, detail-oriented, and able to handle a variety of tasks in an efficient, accurate manner while working and delivering to deadlines. Demonstrate strong customer service skills and ability to quickly learn and acquire expertise in client's custom applications.

Must be a self-starter, detail-oriented, and able to handle a variety of tasks in an efficient, accurate manner while working and delivering to deadlines. Demonstrate strong customer service skills and ability to quickly learn and acquire expertise in client's custom applications. Ability to quickly learn and acquire expertise in client's custom applications. Prior experience in a Windows environment preferred

Knowledge of Service Now preferred -- experience with similar ticket-tracking/request system workflow tools considered