Sr. NOC Technician - IP Networking

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Sr. NOC Technician – IP Networking

We're looking for an experienced IP networking professional with strong routing and switching expertise who enjoys solving complex service provider network issues and wants to grow toward a Network Engineering career.

As a Sr. NOC Technician, you will be a part of a team that performs 24 x7 continuous Network monitoring of the Metronet DWDM, IP and Ethernet networks. We are looking for an experienced Network Operations professional with strong IP networking knowledge who can independently troubleshoot complex Layer 2 and Layer 3 network issues. This individual will serve as one of the team's technical leaders, partnering closely with Network Engineering and vendors to resolve advanced network problems while helping strengthen the NOC's IP expertise.

Primary job functions typically require working independently, with some technical assistance from higher-level technicians, engineers, supervisors or Manager as needed.

The ideal candidate has a strong foundation in IP networking and routing and is approaching the skill level of a Network Engineer. They are comfortable working within routers, understanding end-to-end packet flow, troubleshooting Layer 2 and Layer 3 issues, and collaborating directly with equipment vendors to resolve complex network problems.

ESSENTIAL JOB FUNCTIONS:

• Constant monitoring of Network Management systems for alarms and performance metrics on the METRONET Service Provider Network. Watching for potential security threats on the network and taking appropriate actions
• Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
• Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details.
• Identifying and responding to network alerts, troubleshooting issues, and taking corrective actions to minimize downtime. Communicate Network Event alerts and updates to internal Metronet teams and executives.
• Analyzing network logs and system behavior to diagnose the root cause of network problems and implement solutions.
• Elevating and Escalating issues to higher-level support teams and management when necessary.
• Coordinate and drive repair activities on fiber cuts and other network impacting events.
• Direct involvement with engineering groups and vendors to track and implement restoration efforts.
• Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects.
• Perform and interpret industry standard tests such as RFC
  2544, y.1564, y.1731 and BER testing.
• Provide 2nd level support for Tier 1 groups and work internal and external escalations to drive timely resolution efforts.
• Troubleshoot complex IP routing and switching issues across the service provider network.
• Investigate packet loss, packet storms, duplicate VLANs, duplicate IP addressing, routing anomalies, and Layer 2/Layer 3 network issues.
• Work directly with equipment vendors including Cisco, Nokia, and Adtran to diagnose and resolve advanced technical issues.
• Support engineering-level troubleshooting efforts while serving as the highest technical escalation point within the NOC.
• Perform contact center duties in a high-volume environment.
• Perform other duties assigned by NOC Management team

• Education:
  
  High School Diploma or equivalent required. Associate degree or bachelor’s degree preferred but not required. Vendor certifications preferred but not required. CCNA/ JNCIA/MEF/ALU Certifications a plus.
• Key
  
  Competencies:
  
  Good computer and written/verbal communications skills, solving problems effectively, possess the ability - to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Professional attitude
• Experience:
  
  4 - 7 years of experience pertaining to the…