Senior Desktop Engineer

Senior Desktop Engineer

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You'll help ensure users stay productive by delivering high-quality, timely technical assistance. Essential Responsibilities & Duties

• User Support:
  Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
• Ticket Queue Management:
  Assign tickets to appropriate staff as they come in.
• Ticket Management:
  Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
• Device Setup:
  Configure and deploy Windows laptops, desktops, and peripherals following company standards.
• User Onboarding:
  Assist in preparing and delivering laptops and setting up accounts for new hires.
• Software Support:
  Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, One Drive) and many others.
• Mobile Devices:
  Help set up and support mobile phones and smart devices.
• Knowledge Sharing:
  Maintain accurate records and documentation; contribute to the internal knowledge base.
• Team
  
  Collaboration:
  
  Partner with senior technicians on more advanced troubleshooting and project-based work.
• Solo work:
  Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
• Other Duties:
  Perform additional IT support tasks as assigned.

Preferred Qualifications

• Education:
  
  Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor's degree preferred.
• Experience:
• 1–3 years of experience in desktop or helpdesk support.
• Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Experience with Entra , Auto Pilot, Company Portal, and Intune are a plus, but not required.
• Experience with imaging Intune or MDT.
• Familiar with Dell computers is a plus.
• Technical Proficiency:
• Familiar with engineering applications such as Auto Desk, Blue Beam, Rock Science, etc. a plus.
• Strong communication and interpersonal skills.
• Strong hardware and software troubleshooting skills.
• Problem-solving mindset with attention to detail.
• Familiar with Crowd Strike Endpoint Protection is a plus.
• Familiar with Airlock Digital application control.
• Willingness to learn and grow in a team environment.
• Ability to follow procedures and provide consistent support.

Preferred Certifications (not required but beneficial)

• CompTIA A+, Network+, and/or Security+
• Microsoft 365 Certified:
  Endpoint Administrator Associate
• ITIL Foundation

GEI is an AA/equal opportunity employer, including disabled and veterans.