Applications Systems Analyst - Corporate Headquarters

Applications Systems Analyst

Guided by specialty physicians, we foster a collaborative community built on authenticity, excellence in practice, and patient-centered compassion. Bay Care Clinic Corporate Headquarters is looking for an Applications Systems Analyst to join our team in Green Bay, WI. We're looking for a detail-oriented, thoughtful candidate who wants to contribute to a positive experience for all our patients. This role is full time, between our core hours, Monday-Friday between 8:00 a.m.

- 5:00 p.m. No holidays! No weekends!

The Clinic:
Bay Care Clinic is a successful, dynamic group comprised of 19 specialties. We are a physician-owned entity with joint ownership in Aurora Bay Care Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base. Each of our specialty practices have clinical autonomy and are financially sound. Bay Care Clinic offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options.

We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Team:
The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment. Every member of our team has a voice and is trusted to have ownership over their work.

To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects.

The Job:
Leads and collaborates, by partnering with internal and external teams, on the design and implementation of clinical or business enterprise applications by analyzing requirements, constructing workflow charts and diagrams, and reviewing system capabilities. Completes level 2 support and all upgrades for supported applications and systems. Designs, implements, administers, and documents system configurations and dependencies. Facilitates end-to-end testing (test plan creation, testing scenario creation, regression testing, UAT testing) and documentation for supported applications, systems, and projects to ensure proper performance, functionality, and optimization benefits as to align IT with practical business and clinical initiatives as well as for operational improvements.

Facilitates current and future state system and functional work-flow definition and documentation as needed to support changes to applications and systems. Assures disaster recovery plan for the system and application has been completed and tested. Works with product owners to assure system contingency plans are developed. Reviews release notes and analyzes implications. Conducts updates for release management cycles and scheduled and unscheduled maintenance activities.

Implements and manages all aspects of the project management lifecycle to include requirements, scope, task management, time management, testing, stakeholder approval, and post go-live support. Facilitates project communication between internal, external, and IT customers. Works with key stakeholders and partners with teams to identify issues, opportunities, recommend technology projects and initiatives, improve processes, automate manual work, strengthen controls, and increase efficiency while complying with IT standards.

Performs advanced troubleshooting of issues by working independently or with business or clinical users, vendors, and internal resources to resolve them. Manages incidents and requests in the appropriate time frames based on the SLA guidelines of the IT department. Utilizes knowledge, analytical skills, and diagnostic skills and reacts in an agile way to resolve application or technical issues and works with internal or external resources to resolve those issues as needed.

Provides comprehensive, continuous assistance for designated applications, from its initial design and deployment through to ongoing maintenance, workflow management, monitoring, and eventual decommission. Ensuring the application remains stable, secure, and aligned with business goals throughout its lifecycle. Develops full understanding of end-to-end business workflow's and processes and provides guidance for continual process improvement. Collects, organizes, and manipulates complex data to determine trends, problems, changes, and areas to improve processes and operations, and to resolve issues.

Expected to independently handle multiple competing initiatives, escalate issues effectively and respond to changes in priorities. Accurately documents all support calls and change controls for application and system maintenance. Embraces change and is comfortable challenging and suggesting process improvements. Develops and communicates application security policies and standards. Acts as a liaison for…