Academic Systems Administrator

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department:
Center for Faculty Development & Innovation

Reports To:

Dean of Teaching Excellence

Travel:
Occasional

LOCATION:

Green Bay

STANDARD

HOURS:

40 hours per week. Typical hours Monday - Friday 8:00 am - 4:30 pm;
Flexibility required to include other hours, as necessary.

SALARY: $68,494 to $73,823 per year

* Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

The Academic Systems Administrator serves as the college's subject matter expert for academic systems and instructional technologies, administering and enhancing the Learning Management System (LMS) and related technologies that support teaching, learning, and student success. This position partners with faculty, staff, IIT, and external vendors to optimize system effectiveness, provide technical expertise, support Faculty Developers in their use of data-informed teaching practices, facilitate professional development, and advance the effective use of instructional technology across the institution.

• Administer and enhance academic systems and instructional technologies, including Canvas, Canvas Studio, Simple Syllabus, Panorama, Parchment Credentials, and other academic systems by managing configuration, security, integrations, user access, and system effectiveness while supporting teaching and learning outcomes.
• Manage daily operations of the Learning Management System (LMS) and other academic systems, including course creation and session setup, reporting, and permissions, ensuring maximum up time in a secure environment.
• Partner with stakeholders to improve business processes and maximize effective use of Canvas and other academic systems to support student success.
• Provide advanced technical support for the LMS and academic systems, including response efforts during major system incidents and outages. Perform diagnostics, resolve problems, provide solutions, and elevate problems to vendors as required to assure appropriate and prompt solutions to LMS related concerns from faculty, staff, and students.
• Collaborate with IIT to maintain associated learning technologies supported by the college, including system integrations. Serve as a liaison between the College and vendors to support third-party integrations into the LMS.
• Serve as the Teaching Excellence & Innovation representative to the IIT Change Advisory Board.

• Track and coordinate the evaluation, testing, implementation, and continuous improvement of academic application enhancements, releases, and new functionality. Recommend new features and tools, including AI workflows, that support teaching excellence and student success.
• Analyze system, engagement, and learning data, including Canvas Learning Outcomes, to identify trends, measure effectiveness, and recommend improvements that support student success and operational excellence.
• Lead and collaborate on cross-functional projects involving system implementations, integrations, process improvements, change management, and technology adoption.
• Maintain knowledge of trends, enhancements, and developments of related software that integrate with the LMS. Attend trainings and join professional networks as appropriate.

• Develop and maintain documentation, training materials, knowledge resources, and communications supporting the LMS and instructional technology initiatives.
• Consult with internal departments to develop and communicate change management standards, policies, and procedures for the LMS and other academic systems.
• Collaborate to test and implement functionality enhancements, operation productivity, and efficiencies for the LMS and academic systems.
• Facilitate professional development opportunities regarding LMS/academic systems that enhance instructional effectiveness, accessibility, and student engagement.

Bachelor's Degree in related area

Three years of related experience administering or supporting academic tec