Infrastructure & Technology Support Manager

The Company

Little Rapids Corporation (LRC) is a specialty paper manufacturer and converter of paper, film, cotton, and nonwoven materials. The company’s headquarters is in Green Bay and is privately held with annual sales of over $200 million and 450 employees at three Wisconsin locations. The business has two divisions that sell a wide variety of products in the healthcare, beauty, flexographic printing, and specialty paper markets.

Rapids Green Bay supplies printed film, paper, and nonwovens. Rapids Shawano has three paper machines that manufacture tissue, machine glazed, and wet crepe paper. Graham Professional manufactures and sells one-time use products into the healthcare and beauty markets through a network of national and regional distributors.

Little Rapids Corporation (LRC) is a specialty paper manufacturer and converter of paper, film, cotton, and nonwoven materials. The company’s headquarters is in Green Bay and is privately held with annual sales of over $200 million and 450 employees at three Wisconsin locations. The business has two divisions that sell a wide variety of products in the healthcare, beauty, flexographic printing, and specialty paper markets.

Rapids Green Bay supplies printed film, paper, and nonwovens. Rapids Shawano has three paper machines that manufacture tissue, machine glazed, and wet crepe paper. Graham Professional manufactures and sells one-time use products into the healthcare and beauty markets through a network of national and regional distributors. With its family ownership dating back to 1947, the company is guided by a strong and positive culture.

LRC’s purpose is remarkably simple: to bring together all their people’s talents and energies to create an outstanding organization that delivers true value to their customers. The four core values of the business are lived out by ownership and top leadership and serve as a guide to all interactions, behavior, expectations, and strategic initiatives. These values are:

• Care:
  Take Care of One Another & Always Be Transparent
• Act:
  Dream Big, Think Big, Act Big, Create Contagious Energy
• Learn:
  Improve Every Day while Being Humble
• Serve:
  Do Great Things & Be Easy to Work Wit

This position is responsible for leading end-user technology services, desktop support operations, technical service delivery, technology adoption, and the associate technology experience across Little Rapids Corporation. This role manages the Technology Support Specialists and serves as the primary operational partner to Systems Administrators. The Infrastructure & Technology Support Manager serves as the first point of leadership escalation for infrastructure, network, endpoint, and support-related concerns, resolving operational issues prior to escalation to the Director of Technology Enablement.

This role partners with and provides triage for the Systems Administrators, while contributing to infrastructure planning, cybersecurity readiness, and technology decisions.

• Serve as the direct people manager for Technology Support Specialists, owning performance management, coaching, development planning, and day-to-day work assignment and prioritization for the team.
• Own the overall Little Rapids’ associate technology experience and end-user computing standards.
• Manage ticket queues, escalations, SLAs, and service delivery performance.
• Own hardware lifecycle, device standards, deployment, and inventory practices.
• Serve as first-line triage for infrastructure, network, server, and endpoint issues.
• Partner with Systems Administrators on deployments, upgrades, and operational readiness.
• Provide support, usability, and adoption input into infrastructure decisions.
• Support vulnerability remediation and…