Field Services Engineer III - Wisconsin; Milwaukee​/Green Bay​/Madison

Position: Field Services Engineer III - Wisconsin (Milwaukee / Green Bay / Madison)
We anticipate the application window for this opening will close on - 10 Jul 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 50% of travel to enhance collaboration and ensure successful completion of projects. Candidates local to Milwaukee / Green Bay / Madison are preferred.

As a Field Service Engineer III, you'll support advanced surgical imaging and guidance systems used in operating rooms to enable precision procedures and improve patient outcomes.

When these systems are down, procedures can be delayed and care can be impacted.

You are the person who shows up, diagnoses the issue, and gets things back up and running-often under time pressure and in high-stakes environments.

You'll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on.

You'll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments.

This position covers the Wisconsin Territory, with select sites in nearby states. The ideal candidate would reside in Milwaukee, Green Bay or the Madison areas. The region is geographically spread out, so you should be comfortable with regular travel and significant driving between sites.

A Day in the Life

No two days look the same. You might:

* Travel to a hospital site to troubleshoot a system issue

* Diagnose faults at the component level and implement a fix

* Perform preventative maintenance to avoid future disruptions

* Work directly with clinical staff to understand problems and restore functionality

* Manage your own schedule and prioritize service calls across your territory

Key Responsibilities

* Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.

* Installs, operates, maintains, repairs, and modifies equipment on designated equipment.

* Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

* Analyzes and evaluates products and related performance.

* Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.

* Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.

* Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.

* Provide testing and validation support to the manufacturer's organization, as applicable.

* Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Must Have:

Minimum Requirements

* High School Diploma or equivalent required

* 4 years technician, clinical field service or clinical customer support experience.

Preferred Qualifications

* Bachelor's degree in Bioengineering, engineering or technology field.

* Previous experience as Technician/Field Services within medical device industry.

* Experience with orthopedic anatomy, surgical protocol and medical terminology.

* Ability to troubleshoot with technical skills, creativity and high discipline.

* Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)

* Ability to read and understand…