Impactful 911 Dispatcher — Calm, Precise Under Pressure

Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County.

There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications.

Brown County Team Members have several key qualities and skills:

• Ability to handle stressful situations calmly.
• Ability to think outside the box to find solutions quickly.
• Significant experience with computers and computer keyboards.
• Integrity, cooperation, and concern for the welfare of the public and responders.

Brown County Public Safety Communications is 24/7; team members work 12‑hour shifts. Nights, weekends, holidays may be required. Shift work is required with mandatory overtime possible. Team members are scheduled to work 48 hours in one week, then 36 hours the next week. The shift pattern is as follows: work 2 days (Monday, Tuesday), 2 days off (Wednesday, Thursday), work 3 days (Friday, Saturday, Sunday), 2 days off (Monday, Tuesday), work 2 days (Wednesday, Thursday), 3 days off (Friday, Saturday, Sunday) then the rotation repeats.

Upon successful completion of training in two training spots, pay increases to $27.44/hr (typically within first year of employment).

Candidates with previous dispatch experience may be eligible for a higher pay rate ($29.09‑$32.92/hr).

Up to $2,000 bonus with 1‑2 years dispatch experience (within the last 5 years). $1,000 paid out after completion of training in second spot and $1,000 paid out after first year of employment.

Up to $6,000 bonus with 2+ years dispatch experience (within the last 5 years). $3,000 paid out after completion of training in second spot and $3,000 paid out after first year of employment.

Candidates that have completed the International Academy of Emergency Dispatch Emergency Telecommunicator Course (ETC) and the course is valid at time of hire, are eligible to receive a $1,000 bonus after completion of second training spot and an additional $1,000 bonus after first year of employment.

Answers and routes telephone calls and messages of emergency and non‑emergency nature to the proper public service agency.

Operates at least one radio dispatch position.

Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.

Completes electronic incident forms.

Maintains documentation of all communications transmitted and received by radio into electronic databases.

Assures proper routing of incident information through geographic knowledge of the county.

Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.

Maintains records and data in accordance with departmental rules.

Routes, transmits and interprets teletype messages.

Testifies at adjudication hearings as necessary.

Performs related functions as assigned.

Education & Experience:

• High School Diploma or GED equivalent.
• Biddle Criti-Call Dispatch Test (Test administered by Brown County; candidate must pass before being considered further for the Operator I vacancy).
• Successfully completes an accredited and approved online or in‑resident certificate course such as the 40‑Hour Telecommunications Operator course, the Fundamentals of Emergency Dispatch or an equivalent training course within the first year of employment or the certificate must have been successfully completed within the previous three (3) years.
• Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.
• CPR certified or the ability to secure and maintain certification within the first year of employment.
• Certified for Emergency Medical Dispatch or the ability to secure and maintain certification within the first year of…