Specialist Brokerage Accounts

General Summary

The Specialist Brokerage Accounts role manages complex transactions, supports business development, and optimizes client relationships. They manage high-value client accounts, negotiate freight rates, secure capacity in volatile markets, and mentor junior brokers. This role requires closing profitable deals and maintaining complex supply chains.

• Leverage your established carrier network and industry expertise to manage key client accounts, negotiate competitive rates, and drive revenue growth
• Responsible for executing complex shipments, solving supply chain bottlenecks, and mentoring junior staff
• Negotiate competitive freight rates and contracts with third-party carriers to maximize profit margins and ensure capacity availability
• Manage the entire shipment lifecycle--from booking and dispatch to tracking, tracing, and resolving any logistical disruptions
• Monitor industry trends, seasonality, and capacity fluctuations to make data-driven pricing decisions
• Oversee and expand a portfolio of high-value shipper accounts, ensuring exceptional customer service and identifying upselling opportunities
• Provide consultative guidance to customers on supply chain efficiencies and market conditions
• Exercise independent judgment in carrier selection, pricing strategy, and service design
• Assess service failures and determine appropriate corrective actions, including carrier replacement or escalation strategies
• Interpret and apply FMCSA regulations and internal risk policies to carrier selection and load execution
• Determine carrier eligibility based on safety ratings, insurance coverage, and service performance
• Mitigate operational and financial risk through informed decision-making
• Monitor transportation performance metrics and recommend improvements
• Analyze shipper transportation needs and develop customized logistics strategies
• Partner with operations, finance, and legal teams to structure service agreements and resolve complex issues
• Perform other duties as required

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management or a related field
• In lieu of degree, high school diploma or GED and 6+ years of relevant experience.
• 2 years of relevant experience.
• Established, active relationships with shippers or carriers are highly preferred.
• Strong persuasion and analytical skills with a proven track record of securing high-margin deals.
• Expert proficiency in Microsoft Office Suite (especially Excel) and experience with industry-standard CRM or financial reporting software
• Exceptional verbal and written communication skills to handle escalations and maintain long-term business relationships
• Strong problem-solving capabilities, the ability to work in high-pressure environments, and excellent negotiation and conflict-resolution skills
• Proficiency with Transportation Management Systems (TMS) and CRM Software
• Ability to apply critical thinking to resolve complex financial discrepancies independently.
• Strong organization skills
• Travel:
  As needed

Requirements, Perks, and Bene?ts (US-Exempt)

• Ability to follow policies and
• Ability to read, write and interpret
• Ability to add, subtract, multiply and
• Ability to use hands to finger, handle, or
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job
• Ability to conduct physical tasks with a full range of motion throughout the warehouse
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

Fed Ex Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.

• Know your Rights
• Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act
• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

E-Verify Program Participant:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Fed Ex Supply Chain is committed to providing access, equal opportunity, and…